AH Technical Representative (H/F)

The role involves providing technical support to customers in India and the South Asia region, addressing simple and complex technical issues in the fleet, including AOG troubleshooting. You will be responsible for conducting on-job training for customers, educating them on Airbus World portal usage and other tools, and ensuring knowledge transfer. Additionally, you will offer technical assistance at customer facilities when requested and maintain strong customer relationships through regular visits. Your key responsibilities include gathering fleet data for AH database, ensuring technical correctness of customer-raised warranties, managing incoming inspections for newly delivered helicopters, and reporting all technical issues to Airbus. You will also handle accident/incident reporting and technical investigation management, as well as identify safety risks at customer sites and escalate unresolved issues to the mother company. Furthermore, you will be responsible for managing AH India's tool inventory, assisting CSMs and CLMs during AOGs, providing technical solutions for logistics issues, and collecting market intelligence within ethical boundaries. Supporting Airbus Helicopters" initiatives in service promotion and development is another key aspect of the role. Critical to this role are an AME License with a minimum of 5 years of experience, troubleshooting skills, attentiveness in handling customer complaints, ability to work under pressure, excellent communication skills in English (spoken & written), customer relationship management expertise, a positive and structured mindset, and willingness to travel. Your role also involves reporting and warning the mother company about potential issues at customer sites that may impact perceptions of Airbus Helicopters. Additionally, you will manage technical data improvement communication, facilitate the return to service of long-grounded helicopters, and oversee the technical support team. In summary, the position requires a proactive approach to customer technical support, strong communication skills, and the ability to manage various technical aspects while prioritizing customer satisfaction and safety.,