2 Ame License Jobs

Job Description: Brief Description: Support the customers for their technical issues onsite or remotely. Meet the customers regularly. Fleet data monitoring. Detailed and complete technical occurrence reporting to AH. Warn/report to AH regarding developing issues at the customer that might attract management attention or pose safety issues. Support AH initiatives in promoting new services and/or developments in the existing ones. Identify risks in Safety / Pay attention to Industry Standard Deviations at customer's site. Key Deliverables: Customer Satisfaction Technical Support On-time, on-quality resolution of customer's technical issues Customer relationship management Key Responsibilities : To provide technical support to all the customers in India and the South Asia region. This includes resolving simple and complex technical issues occurring in the fleet, including AOG troubleshooting at all hours. To provide on-job training for the customers on their helicopter. To provide training to customers on the usage of Airbus World portal and other new tools and ensuring know-how transfer. To provide technical assistance at customer facilities as and when requested by the customer. Maintain close proximity with customers through regular visits. Develop the business relationship with the customers. Fleet data gathering for AH database. Manage the technical correctness of the warranty raised by the customers. Manage the incoming inspections for all the newly delivered helicopters and make arrangements to correct any deviations during the delivery. Detailed and complete reporting to Airbus about all technical issues. Accident/Incident reporting and Technical Investigation Management. Detect and Identify Safety risks at customer site and raise it with the customer and if no resolution is achieved then report to the mother company. Maintain and manage all the tools in the Inventory of AH India. To assist the CSMs and CLMs during the AOGs and find technical solutions for logistics issues, and answer to their regular queries which are to be shared with the customers. Collect market intelligence and data within the confines of Ethics and Compliance. Support Airbus Helicopters initiatives in promoting new services and/or development of existing ones. Report/Warn the mother company regarding developing issues at the customer end that might attract management attention and possibly lead to negative perception of Airbus Helicopters Support & Services as well as helicopter products. Manage the technical data improvement communication. Manage the return to service of helicopters grounded for a long time. Manage and nurture the technical support team. Must have: AME License with minimum 5 years of experience. Skills to troubleshoot and identify the root cause of a problem and provide solutions Attentive in handling customer complaints and demands. Work under pressure. Excellent communication skills. Proficient in English (spoken & written) Customer relationship management Positive, curious, solution oriented and structured mindset Willingness to travel This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The role involves providing technical support to customers in India and the South Asia region, addressing simple and complex technical issues in the fleet, including AOG troubleshooting. You will be responsible for conducting on-job training for customers, educating them on Airbus World portal usage and other tools, and ensuring knowledge transfer. Additionally, you will offer technical assistance at customer facilities when requested and maintain strong customer relationships through regular visits. Your key responsibilities include gathering fleet data for AH database, ensuring technical correctness of customer-raised warranties, managing incoming inspections for newly delivered helicopters, and reporting all technical issues to Airbus. You will also handle accident/incident reporting and technical investigation management, as well as identify safety risks at customer sites and escalate unresolved issues to the mother company. Furthermore, you will be responsible for managing AH India's tool inventory, assisting CSMs and CLMs during AOGs, providing technical solutions for logistics issues, and collecting market intelligence within ethical boundaries. Supporting Airbus Helicopters" initiatives in service promotion and development is another key aspect of the role. Critical to this role are an AME License with a minimum of 5 years of experience, troubleshooting skills, attentiveness in handling customer complaints, ability to work under pressure, excellent communication skills in English (spoken & written), customer relationship management expertise, a positive and structured mindset, and willingness to travel. Your role also involves reporting and warning the mother company about potential issues at customer sites that may impact perceptions of Airbus Helicopters. Additionally, you will manage technical data improvement communication, facilitate the return to service of long-grounded helicopters, and oversee the technical support team. In summary, the position requires a proactive approach to customer technical support, strong communication skills, and the ability to manage various technical aspects while prioritizing customer satisfaction and safety.,