AH QA & Customer Service

Job Description

Job Purpose To assess the quality of Billets from time to time to ensure right quality received from the supplier. To develop a quality culture through continual improvements and team working. Analyze reasons for external and internal and initiate, monitor and implement corrective actions, to prevent recurrence Ensure guidelines are followed in the case of products where special testing is required to satisfy the customer Liaison with external agencies for third party inspections. Initiate action plans to reduce customer complaints, sales return and internal rejection. Identify and train employees on any special needs identified for effective working of the systems to develop the right competencies. Monitoring of the KPI’s on monthly basis & initiating the plans to achieve to meet the requirements. Visit to Customers for understanding customer perceptions Understand Customer process and applications. Provide inputs for developing customer specific practices. Develop/modify products based on customer inputs. Lead Quality control subcommittee, Deployment of QC tools. Implementation of Quality control projects. Carry out RCA (5 why, fish bone, 8D) Have an advanced understanding of product, process and system standards and requirements relevant to aluminium extrusion Show more Show less