Agent/Dispatchers for Towing and Roadside Assistance

Job Description

Position Summary The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You'll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure. Key Responsibilities Answer incoming calls and service requests from customers and partners Dispatch roadside technicians and tow truck drivers efficiently and accurately Communicate job status updates to customers and team members in real time Use dispatch software to manage calls, track jobs, and log service activity Coordinate routes and schedule service providers based on availability and proximity Maintain clear, calm, and professional communication in high-pressure situations Handle emergency service requests with urgency and accuracy Provide consistent and courteous customer service throughout the service cycle Requirements Qualifications Customer service experience is required (call center or dispatch environment preferred) Towing or roadside assistance experience not required - training will be provided Strong communication skills - both verbal and written Ability to stay organized and focused in a high-volume, fast-paced environment Comfortable using computers, dispatch software, and GPS tracking tools Problem-solving mindset with the ability to make quick, sound decisions Availability to work nights, weekends, and holidays as part of a rotating schedule Bilingual (English/Spanish) a plus Technical & Equipment Requirements To work effectively in this remote dispatch role, candidates must have : Stable internet connection with a minimum of 40 Mbps download and 25 Mbps upload speeds A laptop or desktop computer with an Intel i5 10th Generation processor or higher A working noise-canceling headset with a functional microphone A quiet, dedicated home workspace free from distractions You will be assisted by the IT department for a technical check to confirm whether your system meets the necessary requirements. This assessment is essential to ensure compatibility and readiness for the next steps. Show more Show less