Agency Care Executive

Key Responsibilities: As an Agency Care Executive, your role will involve the following: · Customer Interaction: o Engage with existing customers, utilizing strong communication skills to create a seamless and positive experience. o Build and maintain strong relationships with customers to ensure continued satisfaction. · Data Collection & Needs Assessment: o Gather vital customer information to better understand their unique insurance needs and preferences. o Analyse customer data to suggest the most appropriate services and solutions. · Problem Solving & Query Resolution: o Address customer queries effectively, ensuring issues are resolved quickly and to the customer’s satisfaction. o Act as a problem solver, maintaining a customer-first approach in all interactions. · Record Management & Documentation: o Maintain accurate records of all customer interactions, calls, and transactions. o Keep a well-organized database for future reference and to track service delivery. · Personalized Service Delivery: o Act as a bridge between the company’s services and the customer’s needs, providing tailored insurance solutions. o Suggest solutions that match customer expectations and ensure a high level of satisfaction. · Contributing to Company Growth: Help enhance the company’s reputation by providing exceptional service and contributing to the overall success of the team