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Puppiezo Private Limited
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Aftersales Executive

Aftersales Executive

Puppiezo Private Limited

0 - 1 years

0 Lacs

delhi delhi

Posted:1 month ago| Platform: Indeed logo

Apply

Skills Required

service schedule training crm reports drive retention planning

Work Mode

On-site

Job Type

Full Time

Job Description

Handle customer inquiries, complaints, and service requests for pet products and services
Schedule and coordinate service appointments for pet grooming, training, and veterinary consultations
Follow up with pet owners to ensure satisfaction and address any concerns
Maintain customer and pet records in CRM system with service history
Coordinate with grooming, training, and veterinary teams for timely service delivery
Conduct customer feedback calls to assess service quality and pet wellness outcomes
Identify opportunities for additional pet services, products, or wellness packages
Generate service reports and track customer satisfaction and pet health metrics
Manage service appointment calendar for grooming, training, and health check-ups
Proactively drive achievement of monthly targets for customer retention, service revenue, and satisfaction metrics

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Paid time off

Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Current monthly compensation

Experience:

After-sales service: 1 year (Required)

Work Location: In person

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