Job Duties Windows server and workstation Patching Subject Matter Expert Coordinate client patching for ...
Advisory-Digital-MITS-Patching Administrator -L4/L5
Advisory-Digital-MITS-Patching Administrator -L4/L5 27-05-2025 Job Summary
Reports To Position Candidates Job Title Advisory-Digital-MITS-Patching Administrator -L4/L5
B.E/B.Tech Experience Required (yrs) 6 - 8 years Job Description
Job Duties
- Windows server and workstation Patching Subject Matter Expert
- Coordinate client patching for all patching entitlements under our Service Agreements
- Be able to support patching maintenances
- Assist in tracking all patching entitlements under our Service Agreements
- Shift: Friday Tuesday 8:30am 5:00pm IST
- Coordinate CVE response for Zero Day Patching
- Acts as the primary coordinator for Patch Management activities for monthly endpoint security patching for Windows devices
- Schedules, coordinates, gains approvals, and plans Windows security patching for customer devices
- Analyzes risk and test patching on a monthly basis, based on Microsoft Patch release schedules, community feedback, and internal testing
- Coordinates with account team representatives to ensure Patching execution is unobtrusive and planned according to customer requirements
- Designs and implements documentation and procedures for Managed Services & the NOC team on execution of security updates in adherence to industry best practices
- Oversees and manages tooling required for execution of Patch Management including but not limited to N-central PME (Patch Management Engine)
- Oversees onboarding and kick-off of Patch Management for new employee contracts and onboardings including providing input on licensing, customer environment requirements, special environment considerations
- Maintains and supports non-Windows Patch activities including but not limited to 3 rd Party Application Patching, Ad-hoc Network/Firewall patching entitlements and other security and firmware updates
- Coordinates with Network Operations Center, Escalations resources, and Customer Success Managers within Managed Services to maintain proper scheduling and execution of off-hours Patch Management activities
- Participates in an on-call rotation to assist with Patching processes during off-hours shifts
- Other duties, as required
Supervisory Responsibilities:
Qualifications, Knowledge, Skills, and Abilities
Education:
- High School diploma or GED, required
- Bachelor s Degree with major in Information Technology or Computer Science, preferred
Experience:
- Four (4) or more years of experience managing, troubleshooting, configuring patching maintenances
- Experiences in Patch Management Engine (PME) patching
- Experience in one of the following technical areas: O365/M365, Azure/AWS/Cloud Technologies, Complex Networking, Physical Infrastructure & Server OS (Hypervisors, SANs, Virtualization), required
- Three (3) or more years of experience in security and patch management of Microsoft Windows operating systems, required
- Experience troubleshooting Server OS, Virtualization, Networking, Cloud, and other Infrastructure stack incidents
- Client facing consulting experience, preferred
- One (1) or more years of experience in third-party patch execution utilities such as SCCM or Azure Intune, preferred
License(s)/Certification(s):
-
Certification(s) in Windows Server Hybrid Administrator Associate (AZ-800, AZ-801) preferred
-
Certification(s) in Azure Security Engineer Associate (AZ-500) preferred
Software:
- One (1) or more of the following, required:
- Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server
- Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow
- FortiOS or other Firewall Software Experience
- Azure Cloud suite and specific technical areas within (EntraID, Intune, ASR)
- Complimentary experience with Microsoft Windows systems and other network adjacent systems (voip, SAN, Hypervisors, etc), preferred
Language:
Other Knowledge, Skills & Abilities:
- Strong verbal and written communication skills
- Excellent interpersonal and customer relationship skills
- Ability to react quickly, decisively, and deliberately in high-stress, high-impact situations
- Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
- Ability to successfully multi-task while working independently or within a group environment
- Ability to work well under pressure while dealing with unexpected problems in a professional manner
- Ability to communicate technical issues with non-technical people
- Possesses good work habits, a strong work ethic, and is able to adhere to company work hours, policies, and standard business etiquette
Keywords:
Microsoft, Windows, Patching, Patch, Management, 3 rd -party, Security Update, Firewall, InTune, SCCM, N-central, Managed Services, Infrastructure, Azure, System Administration, Tools
