Advanced Field Service Engr

usiness details: HPS – Lifecycle Solutions & Services P

osition: Advanced Field Service Engineer - Services B

ase Location: Mumbai J

ob Profile - Field Service Engr II-Reliance PAN India, RGPL, PIL, HPCL D

escription ·

Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system ·

Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems -RIL VMD, PMD HMD-Baroda and Terminals (Bhopal, Haldia, Kanpur, Rewari, Chennai), RGPL-Bhopal & PIL-Mumbai and Hyderabad ·

Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. ·

Possess fluent oral & written communications skills P

ipeline generation in RIL plants-NMD DMD JMD FPSO VMD DMD PMD Terminals, RGPL, PIL sites T

echnical offer preparation, discussion of TQs with customers, closing the technical offer and TQ points, prepare technical solution in coordination with Solution Architect, involve with Proposal and estimation team. F

&G domain knowledge (field and control system) is preferable and added advantage. ·

Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. ·

Should be able to plan site visits as per agreed SLAs with customers. ·

Required travel 70% to 80% of the time anywhere in the above-mentioned locations ·

Be available 24x7 for support during exigencies. ·

Candidate will have to keep himself technically updated by completing the assigned trainings. ·

The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management. ·

The job will involve Executing Service projects and migrations and will demand long stay at customer sites. ·

Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution ·

ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. ·

Be a single point contact for all customer needs for designated customers. ·

Added advantage if knowledge of Honeywell System ·

Politeness and good communication skills are required during interactions. ·

Leave process and frequency should be followed as per the standard regional process.

OU MUST HAVE Q

ualifications: B.E- Instrumentation/ Electronics