Admission Support Executive

Key Responsibilities

• Make outbound calls to parents from the school’s enquiry database.
• Communicate clearly and confidently in excellent English (Tamil if preferred by the parent).
• Explain admission process, class eligibility, fee details, and campus information.
• Maintain continuity by following up with the same parent throughout the entire admission cycle.
• Guide parents end-to-end:
• Enquiry → Campus Visit → Application Purchase → Submission → Interview Scheduling → Admission Completion
• Share directions, reminders, and updates via WhatsApp/phone.
• Maintain accurate enquiry sheets, call logs, and follow-up records.
• Respond to queries from WhatsApp, Google Business profile, and social media messages (basic responses only).
• Assist walk-in parents with information and support during busy periods.
• Coordinate with the admissions office for campus visits and interviews.
• Support admission-related events such as open houses, campus tours, and orientation days.
• Perform simple administrative tasks: organizing applications, preparing admission kits, sorting documents, etc.
  

Qualifications

• Any degree (UG or PG).
• Excellent English communication is mandatory.
• Tamil communication strongly preferred.
• Prior experience in customer service, front desk, telecalling, counselling, or education sector is an added advantage.
  

Skills Required

• Strong verbal communication skills.
• Pleasant and confident phone manner.
• Basic computer skills (Google Sheets, WhatsApp, email).
• Good interpersonal skills and ability to build rapport with parents.
• Patience, empathy, and a service-oriented mindset.
• Ability to work with follow-up targets and timelines.
  

Work Schedule

• Full-time, On-campus role
• Monday to Saturday
• 9:00 AM to 5:30 PM (or as per school requirement)