Admission Counselor - Sarjapur - Bangalore

ROLES AND RESPONSIBILITIES:

Ensures smooth functioning of the Lobby Area/Head of Operations

Appraise & mentor the Subordinate Executives

Maintaining the admission management module / ERP

Handle Parental Admission and general enquiries to their satisfaction

Customer / Parent Satisfaction:

Update student information regularly in the records by referring to the student diary

Handle enquiries received through phone (toll-free), web, and email

Generate and qualify leads through outbound cold calling

Manage to convince the parents /potential customers to visit the school premises, where the relationship team shall take over

Follow up on no-show cases

Maintaining the records of all the school events in a register

Manage up-sell and cross-sell opportunities within the group (as and when the group is ready). Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

Maintenance of data completion and accuracy

Maintain inward and outward courier/mail registers

Maintain SMS, feedback, helpdesk log book, and visitors book

Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders

Promptly reporting to the Principal those parents who are challenging to deal with

Records to be maintained regularly by the Admission Team:

MIS

Inquiry sheet (on the drive)

Inquiry forms (date-wise)

Mail Inward and Outward Register

Grievance Register

Incident Register

Call Register (Excel and Soft copy both)

SMC Register

TC Register

Circular File

GR Register

Fee structures of all the AYs are maintained in a file

Special Need Student Details

Day care list and attendance register to be checked

TC and SATs Lists

Admission File to be updated

Qualification:

Business graduation or MBA.

Experience:

Minimum 2 years in the same field.

Salary:

Up to 6 Lakhs per annum.