Admission Counselor

Role Overview

The Admission Counsellor is responsible for guiding prospective students and parents through the admission process, providing accurate information, handling queries, and ensuring a smooth and positive experience that reflects the institution’s values.

Key Responsibilities1. Enquiry Handling

• Attend to walk-in enquiries, phone calls, emails, and WhatsApp enquiries.
• Provide detailed information about courses, curriculum, facilities, fees, and admission procedures.
• Maintain enquiry records and follow up regularly.

2. Counselling & Guidance

• Counsel parents and students about academic programs and school policies.
• Understand their requirements and recommend suitable courses/grades.
• Explain admission criteria, documentation, timelines, and fee structure clearly.

3. Admission Process Management

• Assist parents through the entire admission process—from enquiry to enrolment.
• Schedule and coordinate school visits, interactions, tests, and interviews.
• Collect, verify, and organise admission documents.
• Ensure timely completion of admission forms and fee payments.

4. Communication & Coordination

• Coordinate with the academic team, admin department, and accounts team for smooth admission onboarding.
• Follow up with parents for pending documents, payments, and confirmations.

5. Reporting & Data Management

• Update enquiry and admission data daily in CRM or assigned portals.
• Prepare weekly/monthly admission reports for management review.
• Track conversion ratios (enquiries to admissions).

6. Front Office & Professional Etiquette

• Maintain a welcoming and professional environment for parents and visitors.
• Represent the school positively and uphold confidentiality.

Skills & Qualifications

• Bachelor’s degree in any field (Education/Business preferred).
• Strong communication and interpersonal skills.
• Ability to handle parents professionally and patiently.
• Proficiency in MS Office, CRM tools, and digital communication.
• Good organizational and multitasking abilities.
• Positive attitude, confident personality, and customer service orientation.

Experience

• 0–3 years of experience in counselling, sales, customer service, or front office roles.
• Experience in educational institutions (preferred but not mandatory).

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person