Admission Counsellor

Company Profile -

Established in 2015, upGrad is Asia's largest integrated Learning, Skilling, and Workforce Development company. We offer a diverse range of programs in high-growth fields such as Data Science, Machine Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship. Our mission is to revolutionize the way people learn by creating accessible, high-quality educational experiences that empower individuals to thrive in their professional career

Job Scope -

The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

Roles & Responsibilities -

Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.

• Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.
• Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.
• Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.
• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.
• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

Basic Eligibility Criteria -

- Minimum of 0 to 3 years of B2C sales experience, with at least 1 year spent in a single company.

- Excellent written and verbal communication skills, including strong interpersonal and presentation abilities

- Minimum graduation or above, with qualifications from relevant backgrounds preferred: For Data/Tech/AI programs: Engineering, Computer Science, BCA.

- For Management programs: BBA, Management, BSc, BCom & any other graduation program.

- Currently working in the capacity of an individual contributor.

- Proven track record of meeting targets in the existing company.

Skills -

- Excellent written and verbal communication skills, including strong interpersonal and presentation abilities

- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

- Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

- Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements

Key Performance Indicators -

- Minimum 120 minutes of talk time over calls per day.

- Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.

- Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead.

- Consistently meeting and exceeding weekly revenue targets.

WHY JOIN UPGRAD

Here are just a few reasons why you should consider joining our team:

Global Reach, Local Impact

Award-Winning Excellence:

Endless Opportunities