Stellarworld
School
is India's first Life Literacy school with a core purpose to develop Life Literate Learners. Life Literacy is the fundamental ability/skill to navigate and thrive in everyday life by mastering essential skills beyond academics. After 15 years of schooling, life-literate learners are not textbook literate but proficient about world matters, empathy and compassion, environmental issues and social dynamics/behaviors that bring change, along with driving strong literacy in critical skills such as finance, taxes, law, sports, arts, and nutritional wisdom.Check us out on Google at Link (https://g.co/kgs/3yGeSDT) or take the virtual tour of our Bandra campus here: Link (https://sws.edu.in/bandra)
You Would Be Placed At Stellar Bandra (Our Most Premium Facility). Here Are Few Of The Points That Standout For Stellar Bandra:
- Based out of Pali Hill, one of the most uber posh areas of Mumbai - this means that you be interacting with a very sophisticated segmented peopled, potentially Stellar Parents
- Limited Competition around. Stellar Bandra enjoys an almost exclusivity for IB differential in the radius of 3-5 kms, catering to the local community. A defacto interest for Stellar Bandra from local community is highly expected
- New Campus, Global Design & experience with a full fledged functional facility ensures that our Campus is the talking point of town & landmark for local attraction
- A highly capable & IB proficient team to drive IB curriculum delivery to Stellar Kids
Core Purpose Of The Role:
The Admissions Counselor plays a pivotal role in effectively managing the admissions process and representing the school to prospective families. This talented individual will be responsible for guiding parents and students through all stages of the admissions journey from initial inquiry to enrollmentwhile ensuring that the process is seamless, informative, and aligned with the school's core values and long-term objectives. The Admissions Counselor will also contribute to enhancing the school's reputation by delivering an exceptional customer experience that attracts and retains high-caliber applicants.
Role Specifications (Essentials/Desirables):
We are looking for candidates especially from the following domains:
- Hospitality domain with a strong customer interaction + problem solving responsibilities
- Airlines domain with a strong customer interaction + problem solving responsibilities
- Relationship Managers serving HNI's or High Value relationship from Financial Sectors
- Candidate having a strong Customer Experience/Customer Success with a B2C brand/business
- Any other domain with a strong customer interaction + problem solving responsibilities
Qualifications/Trainings
? Bachelor's Degree in Management, Communication, or any stream? Masters in Business Administration
Specification
Essential
Desirable
Experience
? 3 to 5 years of experience working as Admissions Counsellor, Hospitality, Client relation
Essential
Skills
?Exceptional verbal and written communication skills, with the ability to effectively engage with diverse audiences.?Proven ability to build and maintain professional relationships and provide high levels of service to prospective families.?Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.?High level of attention to detail and accuracy in managing sensitive information.?A professional, approachable, and customer-centric attitude.
Essential
Personal Attributes
? High proficiency in Communication, especially with English as spoken language?Strong professional approach along with customer centric empathy driven mindset to solve queries?Excellent organizational and time-management skills?Attention to detail?Ability to work under pressure and remain calm?Willingness to take on multiple tasks? Proactive and able to prompt others to ensure deadlines are achieved? Self-motivated and enthusiastic? Ability to work independently
General Responsibilities:
- Scheduling: Promptly connect with all the parents who have enquired at the school for admission through various channels with the objective of scheduling meetings at the school campus
- Counseling and School Tour: Meet and counsel the parents who visit the school through scheduled or unscheduled meetings. In these meetings, the primary aim is to understand what the parent is really looking for and give the right information and guidance about the school that will help them choose the school.
- Adherence to Admission Process: Ensures that all the steps of the admissions process are followed.
- Conversions: The objective of the Admission Counselor is to maximize conversion of leads to admissions while adhering to the admission process.
