Accounts Receivable Caller

Firstsource

1 - 3 years

2 - 3 Lacs

coimbatore

Posted:-1 days ago| Platform:

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Skills Required

ar calling authorization hospital administration appeals denial management denials rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Follow up with insurance companies on unpaid, denied, or pending medical claims

Check claim status through insurance portals and outbound calls
Identify reasons for claim denials or delays and take corrective action
Review and interpret EOBs (Explanation of Benefits) and remittance advice
Work on reprocessing, appeals, and resubmission of claims as required
Ensure timely reimbursement by resolving payment issues efficiently
Accurately document all follow-up actions and updates in the billing system
Coordinate with internal teams (coding, billing, eligibility) to resolve claim issues
Meet daily/weekly productivity, quality, and TAT targets
Escalate complex or aged claims to team leads or managers
Maintain compliance with HIPAA and organizational guidelines
onsibilities

Preferred candidate profile

Graduate or equivalent qualification (any discipline)
1 to 3 years of experience in US healthcare AR calling / revenue cycle management
Strong knowledge of insurance follow-up processes (Medicare, Medicaid, Commercial payers)
Experience handling denied, underpaid, and aging claims
Basic to intermediate knowledge of CPT, ICD-10, and HCPCS codes
Ability to analyze EOBs and remittance advice accurately
Good verbal communication and negotiation skills
Familiarity with US healthcare billing systems and payer portals
Strong attention to detail and problem-solving skills
Ability to meet productivity, quality, and turnaround time targets
Willingness to work in US shifts / night shifts
Good computer skills and documentation accuracy

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