Accounts Receivable Analyst

Mission/

• Allocation processing
• Receivables Processing
• Payments processing
• Customer Response

ESSENCE OF ROLE- Key Responsibilities1

• Allocate received payments to respective customer accounts
• Process direct debit returns, contact and follow up with customer
• Receive and process payment advise
• Interact through email and telephone with the retained market teams to agree on the monthly payments

2

• Receive and check the post billing information & credit memo
• Process deferred payments and instalment plans
• Perform AR closing and bad debts write-offs
• Perform pro-active cash collection

3

• Perform direct debit of bills to customer accounts

4

• Send account statements, on requisition
• Follow up with customers by mail/ phone for overdue accounts to ensure timely payment
• Send monthly statements to roaming partners who have a net credit balance

5

• Adherence to process SLAs
• Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles
• Ensure client satisfaction as per pre-defined levels for the process

6

• Maintain documents relating to SOX Compliance and Internal Controls

7

• Display good team player skills by involving self in extra curricular activities in the SSC
• Responsible for own learning and development with guidance from team leader / manager
• Ensure a customer centric and partnership approach to develop strong relationships with other working groups
• Effective communication of issues across the SSC and working groups

PERSONAL SPECIFICATIONS

Bachelors/Masters degree in Commerce / CA Inter / CWA InterX

1 3 years relevant experienceX

Understanding of Accounts Receivable processX

Understanding of Banking processes , Swift Codes and internet banking transactionsX

Knowledge of SAP ERP system (AR Module) X

Knowledge of Local GAAPX

Knowledge of SOX, and IFRS X

Experience in a SSC/ BPO/ KPO X

Good knowledge of MS Office (Word, Excel and Outlook)X

Fluency in English (both written and oral)X

Good analytical skillsX

Ability to be flexible with job duties and scope of workX

GLOBAL PERFORMANCE DRIVERS