Accounts Payable Accountant 1-Fin

Role Overview: As a Senior Analyst in the Customer Support Desk (CSD) for the APAC/EMEA regions, your primary purpose is to manage operational deliverables and ensure quality ticket handling. Your role involves resolving escalations and providing end-to-end guidance for queries received through OSvC and over the phone. You will play a crucial part in aligning and contributing to the team's overall goals, focusing on process efficiency and quality improvement initiatives. Key Responsibilities: - Demonstrate strong analytical skills and a superior customer focus, essential for effective ticket handling and issue resolution within the CSD. - Take the initiative to work independently, demonstrating high energy and proactiveness in identifying and addressing issues. Collaborate with process managers to ensure effective communication and implementation of process changes and improvement opportunities. - Communicate effectively with excellent verbal and written communication skills, listening attentively to customer needs. Handle escalations and conflicts professionally and productively. - Stay updated on process changes and provide training to team members to enhance their skills and knowledge. - Utilize proficiency in Excel, Word, and Powerpoint for data analysis and reporting purposes. Qualifications Required: - Graduate Degree, preferably in Finance or Commerce. - Good communication skills in verbal and written formats are a must. - Strong analytical skills. - Superior customer focus and listening skills. - Ability to handle escalations and resolve conflicts professionally. (Note: No additional company details were provided in the job description.),