Accounting Software Specialist - ERP

Role Overview: You will be joining Eallisto Informatics as a Customer Success Specialist - Financial Accounting Software. Your role will involve providing exceptional solutions to customers, troubleshooting software issues, and demonstrating how the financial accounting software can address their business problems effectively. Your strong foundation in accounting principles and clear communication skills will be key in building trust with customers and ensuring their satisfaction. Key Responsibilities: - Provide exceptional solutions to customers during meetings and troubleshooting software issues and functionalities related to finance and accounting. - Utilize your accounting knowledge to understand customer inquiries and guide them towards optimal software usage for their needs. - Deliver feature updates and conduct training programs for both existing and new partners. - Clearly explain software features and concepts in a manner that is easily understood by customers. - Investigate and resolve customer issues efficiently, documenting solutions and maintaining a knowledge base for future reference. - Identify and escalate complex problems to the development team for resolution. - Maintain a positive and professional demeanor, fostering strong customer relationships and enhancing brand loyalty. Qualifications: - Bachelor's degree in Accounting or Business, or a related field preferred. - Minimum of 1 year of experience as an Accountant or in a customer service role. - Strong understanding of accounting principles. - Excellent written and verbal communication skills in English with a focus on clear and concise explanations. - Proficiency in Microsoft Office Suite. Good to Have: - Experience in using financial accounting software or ERP/CRM/HCM Software. - Experience in creating documentation. - Experience in conducting software demonstrations. (Note: Additional details about the company were not provided in the job description),