Account Manager (Marketing Agency)

TL;DR:

Role Type:

What you'll do:

• Client relationship owner

  : You'll be the primary point of contact for accounts, building strong relationships with 3-5 key stakeholders who collectively oversee 100-250+ locations.

• Performance translator

  : Pull insights from Looker dashboards to answer any client queries. You're not diving deep into data analysis (there's a specialist for that), but you need to understand what the metrics mean and communicate them clearly.

• Growth driver

  : Identify opportunities to expand budgets and introduce new services to existing clients. This isn't just account maintenance you're actively looking for ways to grow both their business and ours.

• Independent operator with training wheels

  : You'll spend your first 3-6 months learning the ropes and then transition to managing your own portfolio of accounts.

• Cross-functional collaborator

  : Work alongside the ad operations, data, and strategy teams to ensure clients get exceptional service. You're the quarterback calling the plays.

Who we're looking for:

3+ years of experience

• Marketing mindset first:

  You have a strong marketing background and understand digital marketing metrics (CTR, CPC, CPA, ROAS) intuitively. You can look at campaign performance and immediately spot what's working and what isn't.

• Natural communicator

  : You're equally comfortable jumping on calls with clients, rallying internal teams, and holding people accountable when you need something done.

• A-player mentality

  : You're a self-starter who doesn't need to be micromanaged. Give you direction on what needs to happen this month, and you'll figure out how to make it happen.

• Project management pro

  : You've used tools like Asana, Monday.com, ClickUp, or similar platforms to keep work organised.

• Dashboard literate

  : You can navigate a Looker dashboard (or similar BI tool) and extract answers to client questions quickly. Think proficient user rather than dashboard builder.

• Client service DNA

  : You genuinely care about making clients successful. You take ownership of their wins and losses, and you're proactive about solving problems before they escalate.

Bonus points if you have:

• Experience managing multi-location or franchise businesses
• Track record of successfully upselling or expanding client accounts
• Experience in an agency environment where you wore multiple hats

Application process:

• Discovery call - to understand your motivations
• Technical task & discussion - to evaluate your key skills for this role.
• Final interview with client