Account Manager

1. Post-Handover Coordination

• Collaborate with the Project Team and relevant stakeholders once the Sales Team hands over the client.
  
• Identify, flag, and resolve issues to ensure a smooth and timely move-in experience for clients.
  

2. Client Onboarding (Day 1 to Day 7)

• Execute the onboarding plan from Day 1 to Day 7, ensuring the client settles into the workspace seamlessly.
  
• Guide clients through orientation and ensure all required services are set up.
  

3. Customer Walkthroughs

• Conduct walkthroughs with prospective clients in collaboration with the Sales Team.
  
• Present the workspace features clearly and address client queries proactively.
  

4. Client Relationship Management

• Build and maintain strong face-to-face relationships through planned engagement journeys.
  
• Regularly collect client insights to understand business needs, health, and growth opportunities where BHIVE can participate.
  

5. Community Engagement

• Communicate community activities and collaborate with the centralized community team to design and execute engagement programs that enhance the client experience.
  

6. Retention & Renewals

• Drive timely contract renewals to improve Client Lifetime Value (CLV) and overall retention.
  
• Coordinate with center teams and corporate teams to resolve concerns that may impact customer retention.
  

7. Expansion Opportunities

• Identify and plan expansion opportunities by working closely with Sales and Design Teams.
  
• Improve revenue per seat, revenue per center, and utilization of unoccupied assets.
  

8. Weekly Reviews

• Conduct weekly review meetings with Operations, Sales, and Corporate teams to highlight open issues and ensure timely resolution of client concerns.
  

9. Accounts Coordination

• Work closely with the Accounts Team to ensure timely collections and resolution of any outstanding receivables.
  

10. Reporting & Documentation

• Prepare and share timely reports as required by the organization.
  
• Maintain accurate documentation of client interactions and updates.