Account Manager

As an Account Manager at our IT company based in Coimbatore, India, you will play a crucial role in overseeing client relationships, ensuring their satisfaction, and driving business growth. Your primary responsibilities will include serving as the main point of contact for clients, managing ongoing projects, contracts, and revenue goals. Your strategic thinking, relationship management, and business acumen will be key in ensuring mutual success for both clients and the company. Key Responsibilities: - Client Management - Act as the main point of contact for clients, ensuring timely communication and effective issue resolution. - Build and nurture relationships with key customers, partners, and stakeholders. - Maintain high levels of client satisfaction and retention. - Handle and resolve escalated client concerns efficiently. - Business Development - Identify new business opportunities and develop strategies to expand revenue from existing clients. - Collaborate with the Engineering and Delivery teams to pitch new services or solutions. - Lead proposal creation, bids, and contract negotiations to secure new projects. - Contribute to expanding the company's client base and overall revenue growth. - Project Management - Oversee the delivery of software services to clients, ensuring projects are completed on time, within budget, and to quality standards. - Coordinate with internal teams to meet client expectations and project goals. - Contract Management - Manage client contracts, ensuring terms and conditions are followed by both parties. - Handle renewals, amendments, and renegotiations as required. - Financial Management - Monitor project budgets to ensure profitability and adherence to financial targets. - Track and manage client billing, expenses, and revenue performance. - Reporting & Analysis - Generate and analyze client and project reports to identify trends, risks, and opportunities. - Provide insights and recommendations to improve client satisfaction and revenue performance. Qualifications: - Bachelor's degree in Business Administration, Management, or a related field (MBA preferred). - 8+ years of experience in account management, client servicing, or business development, preferably within the IT or software services industry. - Strong communication, negotiation, and relationship management skills. - Proven ability to manage multiple accounts and projects simultaneously. - Experience with contract and financial management. - Analytical mindset with the ability to derive insights from data and reports. - Excellent organizational and problem-solving abilities.,