Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Manager
Corporate Solutions
What this job involves:
Account Manager will be responsible for managing all aspects of the facility management service as per the Client SOW and Contract. In this capacity, the Account Manager is accountable for the India operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Client and its business units and remote management of all facilities under the contract and customer satisfaction.
Provide the leadership to the Facility Management team on all Client sites across India.
The single point of Management Control for FM in the portfolio.
In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Ensure client satisfaction both internal and External.
Demonstrate leadership, responsiveness and creativity.
Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes.
Responsible for Finance Management including budgeting, forecasting and achieving.
Responsible for P&L.
Responsible for implementation of short and long-term projects through in house project.
Responsible for achieving cost reduction targets year on year.
Develop and implement the annual management plan; accomplish key performance indicators as identified.
Strong governance on all aspects of the contract.
Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
Ensure compliance with JLL audit standards.
Share best practices with the client & JLL management teams
Strong team player.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience;
Very Good people skills and ability to interact with a wide range of client staff and demands;
Knowledge of Occupational Safety requirements;
Excellent experience in budgeting, P/L and cost control.
Strong PC literacy and proven ability to manage daily activities using various systems;
Demonstrated experience with continuous improvement initiatives highly desirable;
Demonstrated experience with client reporting and preparation of reports required.
A relationship builder
Client Satisfaction based in efficiency and cost effectiveness;
Continuous improvement in the following: - Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
