Account leader

Role Overview: As a Client Relationship Manager, your primary focus will be managing client relationships, driving account growth, and ensuring delivery excellence for projects and solutions provided to your clients. Key Responsibilities: - Serve as the primary relationship owner for assigned client accounts, acting as a trusted advisor and point of contact for clients. - Manage contract compliance and oversee the timely and successful delivery of solutions according to customer needs and organizational commitments. - Collaborate with cross-functional internal teams to ensure service excellence and smooth execution of client engagements. - Anticipate and resolve customer issues, complaints, and escalations by proactively engaging stakeholders and addressing bottlenecks. - Drive business growth for your account through upselling, cross-selling, and identifying new opportunities in collaboration with sales and pre-sales teams. - Oversee account planning, forecast revenue, and analyze trends to guide opportunities and strategy aligned with your customers" business objectives. - Record client requirements and feedback, relay them to delivery and product teams, and facilitate improvements and innovation as needed. Qualification Required: - Strong communication and negotiation skills to manage multiple stakeholders and develop productive relationships with clients and internal teams. - Analytical and problem-solving abilities to strategize account growth and resolve challenges efficiently. - Deep knowledge of industry trends, company offerings, and market dynamics to propose tailored solutions and add value to client engagements. - Organizational abilities to manage multiple projects, prioritize deliverables, and maintain accurate client records and account documentation.,