Account Executive

Responsibilities:

• Manages pass-through expenses (estimated/actual).
• Prepares operational budgets & conducts financial activities.
• Manages CAM collections & coordinates default proceedings.
• Prepares financial reports for Property Manager review.
• Generates reports (delinquency, A/R status, vacancy etc.).
• Coordinates vendor invoices & timely processing.
• Implements late payment fees & follow-ups.
• Tracks lease admin (critical dates, charges, security deposits).
• Maintains property Balance Sheet.
• Handles resident billings for services & procurement.
• Processes invoices, checks costs per agreement.
• Manages bank reconciliations & TDS/TCS/Sales Tax compliances.
• Reviews customer demands & billings
• IT / GST return file as required.
• Issue of work orders to the Vendors / Contractors at Site level.
• Manage petty cash; issue work orders; prepare Service Entry Sheets (SES).
• Resolve customer complaints and issues promptly and professionally.
• Liaise with Security, Housekeeping, and Customer Relationship teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions, complaints, and feedback.
• Analyze customer feedback to identify trends and areas for improvement, developing and implementing customer service procedures to enhance customer experience.
• Prepare reports on customer service performance, track and manage complaints, and ensure timely resolution and follow-up with customers.
• Gather customer feedback and collaborate with the team to implement remedial actions.

Who are we looking for?

Education:

• Bachelor's degree in commerce, Accounting, CA or related field with minimum 2 years of experience.
• Experience in accounting/reconciliation roles preferable.
• Proficiency in MS Office (Excel, Word).
• Attention to detail and accuracy in financial data handling.
• Good communication and coordination skills.
• Familiarity with accounting software/Tally / SAP preferable.