Account Executive - Client Servicing

Job Scope & Responsibilities
Position Title: Account ExecutiveDepartment: Client Servicing & Account ManagementReporting To: Servicing Team Lead / Account SupervisorLocation: Mumbai (On-site)Compensation: ₹3.0–5.0 LPA

About the Role
We’re looking for a sharp, organized, and client-focused AccountExecutive to join our servicing team.

As an Account Executive, you’ll be responsible for day-to-day
communication with clients, managing internal coordination with creative,design, and strategy teams, and ensuring smooth project delivery acrossmultiple accounts. Beyond execution, the role calls for a consultative andsales-oriented mindset—someone who can spot upsell opportunities,build trust with clients, and contribute to account growth.If you’re someone who takes ownership, manages expectations smartly, and understands the rhythm of agency life, this role is for you.

Key Responsibilities

Client Communication & Relationship Management

• Act as the primary PoC for assigned clients on day-to-day jobs
• Communicate client briefs clearly to internal teams and ensure

timely updates to clients

• Maintain client trust through professionalism, clarity, and proactive

engagement

• Build rapport with client SPOCs and nurture strong working

relationships

Project Coordination & Operational Efficiency

• Coordinate with creative, design, strategy, and media teams to

ensure timely execution of deliverables

• Prepare job briefs, assign ownership, and follow through till closure
• Maintain trackers, update status reports, and manage job calendars
• Flag bottlenecks early and work with senior team members to

resolve them

Responsiveness & Time Management

• Acknowledge all client communications promptly and track updates
• Prioritize multiple projects with efficiency and clarity
• Ensure schedules are met without compromising quality or clarity

Quality Control & First-level Review

• Review internal deliverables before they go out to clients
• Ensure that all client-facing outputs are error-free & brand-aligned
• Provide clear feedback to teams and act as a gatekeeper for hygiene

and consistency

Upselling, Cross-Selling & Growth Support

• Proactively identify and highlight opportunities for additional work
• Support senior team members in building growth plans
• Share insights that can unlock new projects or campaign extensions

Process & Protocol Adherence

• Follow standard briefing, feedback, and delivery protocols
• Ensure that documentation, job records are always up-to-date
• Uphold internal processes that contribute to better collaboration

and accountability

Ideal Candidate Attributes
You’re someone who combines people skills with project discipline, andwho sees client servicing not just as coordination—but as partnership.You should bring:

• 1–3 years of experience in a client servicing role in a creative, digital,

or integrated agency

• Excellent written and verbal communication skills
• Strong understanding of brief writing, brand management, and

agency workflows

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Exposure to AI-enabled tools for task management, content, or

productivity is a plus

• Ability to multi-task, prioritize, and stay responsive in a fast-paced

environment

• High ownership, collaborative spirit, and a consultative approach to

problem-solving

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

• Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you worked in Creative / Marketing Agency before?
• Are you comfortable commuting to Chembur, Mumbai as your work location?

Experience:

• Client Servicing : 1 year (Required)

Work Location: In person