Account Associate Senior

As a Full-time Financial Services Account Associate Senior-Call back s3 in the Transfer Agency division at FIS, your role involves providing customer service to high-value customers of financial institutions through various channels like Transaction processing and Chat. You will be responsible for tasks such as Accounts set up, Shareholder data maintenance, and overall record keeping. **Key Responsibilities:** - Provide excellent customer service as the primary point of contact for high-value customers - Address inquiries and perform account maintenance on deposits and money market accounts - Collaborate with internal and external clients and departments to resolve issues and respond to inquiries - Follow up to close service tickets and escalated inquiries - Identify client needs and discuss progress toward solutions - Complete banking transactions and market bank products - Maintain knowledge of products and services, inform clients about offerings, and provide referrals for additional services - Participate in client loyalty process and business reviews to understand client needs and offerings - Perform other related duties as assigned **Qualifications Required:** - Excellent communication and interpersonal skills - Excellent knowledge of Customer Services; Global mindset is desirable - Ready to work in night shifts (5 days a week) - 3 to 4 years of international call center experience is good to have As a team player with experience working with global teams, you are expected to be detail-oriented, punctual, and focused on deadlines and deliverables. Taking ownership of assigned work to ensure completeness without compromising timeliness or accuracy is crucial for success in this role. In addition to the responsibilities and qualifications mentioned above, you will have access to benefits such as medical, dental, vision benefits, great workspaces with motivated colleagues, professional education and personal development opportunities, career development tools and resources, and a collaborative, flexible, and respectful work environment. Please note that FIS is committed to protecting the privacy and security of personal information processed to provide services to clients. For more details on privacy protection, refer to the Online Privacy Notice. FIS primarily works on a direct sourcing model for recruitment and does not accept resumes from recruitment agencies not on the preferred supplier list.,