Access Services General

NTT DATA is looking for an Access Services General to join the team in Hyderabad, Telangana (IN-TG), India (IN). As an Access Services General, you will be utilizing your technical and operational expertise to support and provide recommendations for delivering effective IT services that meet the day-to-day needs of the business. Your key accountabilities will include consulting and recommending necessary actions for the operational delivery of core IT Services to all business partners within your area of responsibility, such as infrastructure, network, workplace, application, and security. You will be required to utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in alignment with the Business strategy. Collaboration with internal and external peers and partners is essential for this role. Monitoring systems availability/performance, taking adequate actions for problem prevention, maintaining methods, tools, and standards for service availability and performance, and providing technological input to implementation and operation are also part of your responsibilities. Additionally, you will support business projects in planning stages to ensure consistent design and implementation within existing infrastructure. Your contribution to service improvement programs through effective use of KPIs is crucial. This role may require business travel, extended hours during peak periods, shift work, holiday work, regular predictable attendance, and visibility in the office as needed. In terms of skills, proficiency in functional/technical skills such as analytical thinking, business acumen, application landscape knowledge, capacity planning & management, change control, computer operations, hardware infrastructure, IT standards, procedures & policies, IT systems management, ITIL (Information Technology Infrastructure), and technical troubleshooting is required. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in information technology, MS Office experience, and knowledge of information technology operations. Strong analytical skills, customer service experience, and excellent verbal and written communication skills are preferred. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA provides services including business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to supporting organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,