Key Responsibilities: Enquiry & Call Management: Handle inbound and outbound calls to prospective students and their guardians. Respond promptly to walk-in enquiries and provide detailed information regarding academic programs. Maintain a welcoming and professional environment for all student interactions. Counselling & Guidance: Guide students in selecting appropriate academic programs based on their interests, qualifications, and career goals. Provide end-to-end support throughout the admission process, including form filling and document verification. Admissions Process: Coordinate and facilitate the student admission process from lead generation to enrollment. Ensure all required admission and enrollment documents are completed accurately and on time. Assist students in completing formalities related to course joining and orientation. Lead Management & Reporting: Maintain and regularly update student lead databases with current status and follow-up actions. Prepare and share daily, weekly, and monthly reports on lead conversions and admissions. Required Qualifications and Skills: Education: Bachelor's degree in any discipline. Experience: 1–3 years of experience in admissions, customer service, or a related field. Communication Skills: Excellent verbal and written communication in English and local languages; confident phone and in-person presence. Show more Show less

Company Description Academy Of Pastry & Culinary Arts (APCA) is an esteemed group of Professional Culinary & Pastry Schools with a Pan-Asia presence in Malaysia, Philippines, Indonesia, Singapore, Delhi NCR, Mumbai, and Bangalore. With state-of-the-art infrastructure spanning 80,000 Sq. Ft and 50 kitchens, APCA is the biggest brand in Asia, offering cutting-edge technology and techniques for culinary education. OVERVIEW We are seeking a dynamic and results-driven Admission Counsellor to join our education sales team. You will be the first point of contact for prospective students and will play a vital role in guiding them through the enrollment process. Your goal is to convert inquiries into successful admissions through effective communication, relationship-building, and consultative selling. KEY RESPONSIBILITIES: Respond to phone calls, WhatsApp, emails, and walk-ins from potential students and parents. Understand student needs and recommend suitable courses/programs accordingly. Achieve and exceed monthly admission targets. Maintain follow-up communication with leads through CRM tools. Provide detailed information on course structure, fees, faculty, and career prospects. Coordinate with internal departments (academic, finance, admin) for smooth onboarding. Counsel students with honesty and professionalism, ensuring ethical sales practices. Maintain daily records of leads, follow-ups, and conversions. Participate in promotional activities such as webinars, open houses, and fairs. REQUIREMENTS: Bachelor’s degree in any discipline (Education, Marketing, or Business preferred) 1-3 years of experience in educational sales or counselling (freshers with strong communication skills can apply) Excellent verbal and written communication (English & local language) Good understanding of student psychology and decision-making patterns Confident, persuasive, and target-oriented Basic knowledge of CRM systems and MS Office WHAT WE OFFER? Competitive salary + incentives/commissions Professional training and growth opportunities Friendly and supportive work environment Show more Show less