JOB RESPONSIBILITIES FOR COUNSELOR  Gain comprehensive product knowledge to enhance customer support.  Inform customers about company's products/services and offers.  Identifies business opportunities from given prospects.  Identify customers’ needs and wants, clarifying information whenever possible.  Talk to customers and Follow-up the Leads converting the leads into sales.  Manage inbound and outbound customer calls in a timely manner.  Repo building with the clients and centres.  Working on telesales/customer support.  Resolve customer complaints brought to your attention.  Conduct quality assurance surveys with customers and provide feedback to the team.  Maintain a pleasant working environment for your team

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