6 months contract only-Backend support-Good communication skillsKochi

Job Description

The opportunity The Candidate will be part of the team which will work with the wider Real Estate Services Group and RETI team. The profile calls for a smart, efficient and intellectual individual who can prioritise, multitask, and have strong analytical skills. Additionally, they should be able to successfully interact with the clients and provide ad hoc data in a timely manner. This also includes having a innovative mindset and assist in identifying and implementing process efficiency and/or automation to avoid mundane tasks. Your key responsibilities The associate would be required to work in a team environment in delivering the needs of the Global customers in supporting the global Visual Communication system. The task includes attending to tickets, support/work independently in tool deployments, technical & configuration support. Work with the team to implement and deliver deployment projects Learn the system(s) in detail and attend to admin support queries Perform data integrity checks Assists in coordinating, along with the Technical Team, the delivery of product updates and enhancements May act as primary escalation point on product or service related issues Relationship building with key stakeholders Clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews Ensuring that key commitments of the customers and SLAs are always on track May update end user documentation and training material, as assigned. Helps in providing subject matter knowledge during workshops and other training sessions Skills and attributes for success Essential MS Office Tools, Basic administration & project management skills Desirable BI tools, analytical tools To qualify for the role, you must have Reporting Skills Well Versed with Microsoft applications such as Excel, Word and PowerPoint Should have basic knowledge in MS Excel Ability to summarize and present information to the Global Leaders Ability to work under pressure, flexibility and positive attitude to challenge would be added advantage Process Ad-hoc requests in a timely manner Administration and organization Enjoys problem solving Able to prioritize effectively Strong project management skills Comfortable using IT database systems Ideally, youll also have Interpersonal skills Excellent written and oral communication skills Strong team player comfortable working collaboratively with others Must be able to work virtually, and independently Able to be diplomatic when dealing with clients Flexibility Respond well to deadlines & work outside of normal hours when required Comfortable working on a number of activities concurrently Able to work in a rapidly changing environment and prioritize accordingly Key attributes Professional and diplomatic communicator Quality focused and takes pride in paying attention to detail Self-starter, who can manage with minimal direction Able to interact with senior management Extremely organized and enjoys administration Able to work in a team arrangement