Zscaler Engineer

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Job Title: Zscaler Engineer

Location: Chennai/Bangalore

We are seeking an experienced engineer to join the Modern Workplace Engineering team with a focus on the Zscaler platform. This is an opportunity to work in a fast-paced engineering team, designing modern endpoint solutions for a dynamic and varied business in line with best practises and security standards.

Key Responsibilities

• Design, implement, and support Zscaler solutions, primarily focusing on ZIA.
• Collaborating with team members and members of the business to design right sized solutions alongside Zero Trust Networking principles.
• Support the wider team on incident, problem and change management of Networking related activities.
• Troubleshoot network related issues on endpoint devices in line with OSI model.
• Apply agreed standards and tools to achieve well-engineered results, reviewing your own work and participating in peer reviews.
• Contribute to the optimisation of engineering processes, knowledge management, and continuous learning.
• Escalate and manage issues related to product design, feature set, and functionality to ensure delivery goals are met.
• Support and mentor less experienced colleagues within the team.

Essential Skills & Experience

• Minimum 5 years maintaining the Zscaler platform, with a focus on ZIA (Zscaler Internet Access)
• Solid understanding and hands-on experience with network concepts
• Experience in ZDX (Zscaler Digital Experience) and ZPA (Zscaler Private Access) highly desirable
• Excellent knowledge of TCP/IP, DNS, DHCP, routing, firewalls, and related concepts.
• Significant experience in endpoint engineering, configuration, or support within a SaaS or enterprise environment advantageous.
• Strong hands-on expertise with endpoint management solutions such as Intune or JamF highly desirable
• Knowledge of PowerShell scripting skills for automation and troubleshooting.
• Knowledge of risk-based security assessments and frameworks
• Excellent problem-solving, troubleshooting, and multitasking abilities.
• Effective communication and collaboration skills.

Desirable Skills

• Familiarity with Azure, AAD/AD, Windows 365, MS Defender, SCCM and licensing.
• Associated qualifications in Zscaler such as ZDTA, ZDTE, ZDXA
• Associated qualifications in wider endpoint management such as MD-102, AZ-104
• Background in Financial Services or Pensions.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents

• Free Cab transport for staff working in UK & US shift

• Accidental & Life cover 3 times of concerned CTC