Zonal Manager - Client Servicing

Indiamart Intermesh Limited

8 - 10 years

8 - 10 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

B2b Digital Marketing key client relationships

Work Mode

On-site

Job Type

Full Time

Job Description

This is a P&L Leadership position that involves servicing existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuringcustomer delight through a need-sensitive client servicing team, and executing various marketinginitiatives.

Educational Qualifications:

Any graduation ,or MBA/PGDM in Marketing

Job Responsibilities:

Grow the business in terms of top-line & bottom-line for the Zone
Develop & execute the annual operating plan - revenue & cost planning and forecasting
Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing
paid members
Ensure timely delivery of services to clients
Analyze customer feedback, draw business intelligence and review the benefits of core services being
offered and ensure a high client satisfaction level
Setup a system that delivers high customer retention
Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight
Should possess geographical knowledge of Chennai.
Should be fluent in Tamil.

Candidate Attributes:

Data analytic
Customer focus & service orientation
IT savvy & process orientation
Minimum experience of 5+ years in managing a large team size of 100+people

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