Zoho CRM & ERP Specialist

As an experienced Zoho CRM & ERP Professional with over 5 years of hands-on experience, you will play a crucial role in optimizing business processes through seamless integration of Zoho solutions across departments. Your key responsibilities will include: - Lead the implementation, customization, and integration of Zoho CRM, Zoho One, and Zoho ERP modules (Inventory, Books, Projects, etc.). - Analyze business requirements and translate them into technical solutions using Zoho apps and Deluge scripting. - Develop and automate workflows, blueprints, custom functions, and third-party integrations. - Create custom reports, dashboards, and KPIs to support various business functions (sales, operations, finance, HR, etc.). - Provide ongoing support, troubleshooting, and maintenance for Zoho systems. - Train internal teams and create documentation for system use and best practices. - Work closely with stakeholders to gather feedback, enhance features, and implement process improvements. - Ensure data integrity, security, and user access control across the Zoho ecosystem. - Stay up to date with new Zoho features, releases, and ecosystem trends. In order to excel in this role, you are required to meet the following qualifications: - Minimum 5 years of professional experience with Zoho CRM and Zoho ERP tools. - Strong knowledge of Deluge scripting, APIs, and Zoho Creator/Zoho Flow. - Experience in handling complex workflows, automation, and data migration. - Understanding of business processes across sales, finance, inventory, and operations. - Excellent problem-solving and analytical skills. - Strong communication and project management skills. Preferred qualifications for this position include: - Certification in Zoho CRM/Zoho Creator (optional but preferred). - Experience with additional Zoho apps like Zoho People, Zoho Recruit, Zoho Analytics. - Experience in working with cross-functional teams and in a fast-paced environment.,