SYSTEMS ADMINISTRATOR, TECHNOLOGY SERVICES Walmart Global Tech India

2.0 - 4.0 years

0 Lacs

india

On-site

Position Summary... What you'll do... About the Team : We are called Associate Productivity and Experience (APEX) team. Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services. What you'll do: Work as a part of IT service desk with good ITIL Framework knowledge and Terminologies Troubleshooting Windows, Mac operating systems & VDI environments Demonstrating problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner. Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN and technologies. Provide basic and intermediate ...

Posted 1 month ago

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Team Leader - Desktop Support TaskUs

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a highly skilled Team Leader Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients, you will play a crucial role in ensuring the seamless operation of our clients" IT systems. Your responsibilities will include managing a team of remote technical support engineers, overseeing day-to-day operations, and ensuring that each team member meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). In your role as Team Leader, it will be your responsibility to manage the team efficiently, enforce schedules, and provide necessary training and support for the development of your team members. Conducting team huddles, co...

Posted 5 months ago

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