Windows System Engineer

Apexon

4 - 6 years

11 - 13 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

active directory support linux windows administration apac emea windows server active directory administration active directory windows system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support for Windows systems, including troubleshooting and resolving issues related to Active Directory, DNS, DHCP, and group policies.
Troubleshoot complex system issues using various tools like Event Viewer, System Monitoring Tools etc.
Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.

Principal Responsibilities:

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
Private Wealth Management client web
Electronic Trading proprietary and consortium applications
Goldman 360 Portal research and analytics
Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions
Troubleshoot and escalate problems to stakeholders timely and as required
Follow-up on open issues and obtain resolutions
Identify enhancement and automation opportunities and facilitate inclusion in the application development
Project manage new business start-up initiatives
Adhere to firm’s compliance and risk management procedures
Perform statistical analysis and business reporting for marketing and sales teams

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