Web Operations Executive

About Us

Working model

Days

Timings:

Budget:

Experience:

Role Overview:

Key Responsibilities

1. Website Updates & Accuracy

• Update website content including banners, courses, sessions, graphics, text, and other assets with high accuracy.
• Ensure all updates are completed within expected timelines and follow brand/content guidelines.

2. Troubleshooting & Issue Resolution

• Independently troubleshoot and resolve website-related issues such as broken links, loading errors, missing assets, and formatting problems.
• Coordinate with technical teams if required to resolve deeper backend issues.

3. Platform & Tool Management

• Operate and manage key platforms/tools such as:

-Brevo (email marketing)

-Directus (CMS)

-Linktree (link hub)

• Understand new tools quickly and apply them effectively to support web operations.

4. Cross-Team Coordination

• Work closely with design, content, and marketing teams to execute web tasks efficiently.
• Ensure all web briefs are translated accurately and published on time.

5. Multi-Tasking & Task Prioritisation

• Handle multiple updates or requests simultaneously without compromising quality.
• Manage workload effectively, prioritising urgent and high-impact tasks.

6. Quality Check & Audit

• Maintain strong attention to detail by checking formatting, alignment, links, banners, and content accuracy before publishing.
• Conduct regular audits of key pages to ensure consistency and compliance.

7. Proactiveness & Website Hygiene

• Identify broken links, outdated pages, missing information, or UI issues before users notice them.
• Suggest improvements in website flow, layouts, or content placement wherever applicable.

Required Skills & Competencies

• Strong sense of ownership, accountability, and timeliness.
• Ability to work independently and solve problems calmly and logically.
• High attention to detail with a sharp eye for identifying errors.
• Ability to manage multiple tasks at once.
• Good coordination and communication skills with cross-functional teams.
• Familiarity with CMS tools, basic web troubleshooting, and operational workflows.
• Proactive mindset with the ability to suggest improvements.

Preferred Qualifications

• 1-2 years of experience in website operations, digital operations, or CMS management (or freshers with strong skill alignment).
• Basic understanding of HTML is a plus (not mandatory).
• Experience with marketing or CMS tools (Brevo, Directus, Linktree, or similar).

Success Indicators

• Timely execution of updates with minimal errors.
• Smooth coordination with internal teams.
• Reduction in web-related issues and increased accuracy.
• High level of proactiveness and initiative.
• Consistent maintenance of website hygiene and user experience.