Warranty in charge

Warranty In-Charge – Service Department

Location: Veer Mahindra, Thottada (Kannur)
Company: Veer Mahindra
Department: Service
Reporting To: Service Manager & Service Head
Job Type: Full-time | On-site

About Veer Mahindra

Veer Mahindra is a leading authorized Mahindra & Mahindra dealership serving customers across Kannur and Kasaragod. With a strong commitment to service excellence, transparency, and customer satisfaction, Veer Mahindra stands as one of North Kerala’s most trusted automotive networks.

We are currently seeking a detail-oriented and responsible Warranty In-Charge to handle all warranty-related operations for the service department at our Thottada location. The ideal candidate should have in-depth knowledge of Mahindra warranty processes, claims management, and dealer DMS systems.

Position Overview

The Warranty In-Charge will be responsible for managing, processing, and monitoring all vehicle warranty claims, ensuring full compliance with Mahindra’s Warranty Policies and Guidelines.
This role requires precision, documentation discipline, and close coordination with Service Advisors, Technicians, and Mahindra’s Regional Warranty Office to ensure smooth claim settlements and zero rejections.

Key Responsibilities1. Warranty Claim Processing

• Register, document, and process all warranty claims in the Dealer Management System (DMS).
• Verify job cards, parts replaced, and labor entries as per Mahindra warranty norms.
• Ensure accuracy and completeness of claim documentation before submission.
• Upload claims and supporting documents in Mahindra’s warranty portal within stipulated timelines.
• Track approval, rejections, and pending claims on a daily basis.

2. Policy Adherence & Documentation

• Maintain up-to-date knowledge of Mahindra’s Warranty Policy, Technical Bulletins, and Circulars.
• Ensure all claims strictly comply with OEM-approved repair procedures and parts usage.
• Retain warranty parts as per Mahindra’s audit retention period and guidelines.
• Prepare and maintain complete claim records for audit readiness.

3. Coordination & Communication

• Coordinate with Service Advisors and Workshop Technicians to verify fault diagnosis and repair accuracy.
• Liaise with Mahindra’s Regional Warranty Team for claim approvals and clarifications.
• Work with the Parts Department to ensure accurate parts tagging and return process.
• Support the Service Head in warranty performance reports and monthly OEM reviews.

4. Analysis & Improvement

• Track warranty trends — repeat repairs, part failures, or high claim ratios.
• Provide feedback to Service and Technical teams to prevent avoidable warranty losses.
• Contribute to root cause analysis for major warranty rejections.
• Assist management in implementing cost control measures on goodwill and policy claims.

5. Audit & Compliance

• Ensure readiness for Mahindra warranty audits (internal and OEM).
• Maintain proper tagging, segregation, and storage of replaced parts.
• Close loop on rejected claims within timelines by corrective resubmission.
• Adhere to First Time Right (FTR) claim filing and minimize rework.

Qualifications & Experience

• Diploma / Bachelor’s Degree in Automobile or Mechanical Engineering.
• 3–7 years of experience in a service department warranty role (Mahindra experience preferred).
• Strong understanding of Mahindra DMS, warranty claim systems, and process flow.
• Excellent documentation, analytical, and communication skills.
• Knowledge of MS Excel and basic reporting tools.

Key Skills

• Warranty claim management & reporting
• Mahindra DMS / Warranty Portal proficiency
• Process accuracy & documentation discipline
• Technical understanding of vehicle components
• Coordination with service & parts departments
• Attention to detail and accountability

Performance Indicators (KPIs)

• Claim submission accuracy and approval rate
• Zero audit discrepancies or claim rejections
• Timely claim closure within OEM-defined TAT
• Warranty cost control and reporting compliance

Benefits

• Competitive salary with performance-linked incentives
• Company benefits and training under Mahindra Warranty Programs
• Career growth within Veer Mahindra’s Service Division
• Supportive and process-driven work environment

Job Type: Full-time

Schedule: Day shift | 6 days/week
Experience: 3–7 years (Automobile warranty operations mandatory)
Location: Thottada, Kannur

How to Apply

Send your updated resume to [email protected]

Subject Line: Application – Warranty In-Charge (Service Department) | Veer Mahindra Thottada

Job Type: Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person