Location: Ernakulam
Industry: Automobile / Automotive Dealership
Experience: 1–3 Years (Preferred)
Qualification: Diploma / Graduate (Any discipline – Automobile preferred)

Job Responsibilities

Handle vehicle warranty claims as per OEM and company guidelines
Prepare, submit, and follow up on warranty claim documentation
Coordinate with Service Advisors, Technicians, and OEM teams for claim approvals
Ensure accurate claim entries in Dealer Management System (DMS)
Track rejected claims and take corrective actions for resubmission
Maintain proper warranty records, reports, and audit documents
Support internal and OEM warranty audits
Ensure compliance with OEM warranty policies and timelines
Analyze warranty trends and report concerns to the Service Manager
Maintain effective communication with customers regarding warranty-related matters

Key Skills Required

Strong knowledge of automobile warranty procedures
Familiarity with OEM warranty norms
Basic technical understanding of automobile systems
Good documentation and reporting skills
Proficiency in MS Excel & DMS software
Attention to detail and accuracy
Good communication & coordination skills

Preferred Candidate Profile

Experience in automobile dealership/service center
Knowledge of OEM portals and claim processes
Ability to handle pressure and meet deadlines
Team player with problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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