Walkin drive For "S&F - Order Management & Customer Support @ Banglr

Walkin drive for "S&F - Order Management & Customer Support at Bangalore on 23 Sep 2025

NOTE: Only walkin is conducted in Bangalore ,But work Location will be at Mysore

Greeting from Infosys BPM Ltd.,

23 Sep 2025

Note:

Registration link for 1 to 2 years exp

Registration link for 2 to 4 years exp

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223314

Interview Information:

• Interview Date:23 Sep 2025

• Interview Time:

  09:30 Am till 12:30 Pm

Interview Venue -

Venue : Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka - 560078

Landmark: Near Sindoor Convention Hall

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to carry PAN Card or Passport for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Interview Information:

• Interview Date: 23 Sep 25.

• Reporting Time: 09:30 AM till 11:00 AM

• Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)

• Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM)

• Note - Post 11:30 AM (entry not allowed)

• Job Location: Mysore

• Qualification: Any Graduate

• Shifts:

  Flexible

• Notice Period: Immediate joiners to 30days

Key Responsibilities

Order Management:

1. Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues
2. Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
3. Order Tracking and Resolution: Investigate and reolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
4. Communication: Communicate with internal team, such as warehouse and shipping to resolve order-related issues
5. Problem Solving: Analuse and resolve complex customer complaints, escalating issues to management as necessary
6. Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
7. Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form

Requirements:

Experience: 1-5 years of customer service experience, preferably in Order Management

1. Skills:
1. Excellent communication skills, problem solving and analytical skills
2. Strong attention to detail and ability to multitask
3. Proficiency in Microsoft Office
4. Ability to work in a fast-paced environment and adapt to changing priorities
2. Language: Fluency in English (written and verbal) is required

Regards,

Infosys BPM Recruitment team