Walk-in || General Shift (WFO) || Night Shift (WFH) || 5 Days Working

Walk-in drive at Broadway Infotech Private Limited.

We are excited to invite

Position: Support and Operations Executive

Location:

General Shift (Work From Office) || Night Shift (Work From Home)

Duration:

Stipend:

Job Overview:

Support and Operations Executive

Key Responsibilities:

• Customer Support (Ticketing & Event-related Queries):

• Serve as the first point of contact for event organizers, customers, and ticket buyers regarding any issues related to ticketing, event information, and platform features.
• Resolve inquiries promptly and professionally via email, phone, or chat.
• Address customer complaints, issues, and feedback, ensuring they are resolved in a timely manner.
• Provide solutions for issues related to ticket booking, payments, and other related technical matters.

• Event Setup and Management:

• Collaborate with event organizers to ensure their events are set up accurately on the platform, including ticket pricing, availability, and event details.
• Input event data into the ticketing system, ensuring all fields (e.g., dates, times, ticket categories, venue details) are completed accurately.
• Maintain an updated database of all live and upcoming events and ensure seamless integration of data across all platforms.

• Data Entry & Database Management:

• Accurately enter, update, and maintain event-related data such as ticket pricing, availability, seating arrangements, and event-specific details in the system.
• Regularly update customer information, ticket sales data, and payment statuses.
• Ensure data accuracy by cross-referencing event and ticketing details with the organizers' specifications.
• Assist in generating and maintaining reports for event analytics, ticket sales, and customer feedback.

• Operations Support:

• Assist with day-to-day ticketing operations, including monitoring ticket sales, ensuring availability, and updating event information as necessary.
• Collaborate with internal teams (Sales, Marketing, and Tech Support) to ensure successful event execution and problem resolution.
• Ensure that all event information is accurate and up-to-date across the platform.

• Quality Assurance:

• Regularly test platform functionality to ensure optimal performance, especially during high-demand events.
• Conduct post-event reviews to identify areas for operational improvement and implement best practices for future events.

• Reporting and Data Analytics:

• Prepare and manage operational reports, including ticket sales data, customer feedback, and operational issues.
• Track metrics related to ticketing volume, customer interactions, and event performance.
• Analyze data to provide actionable insights for improving event operations, customer service, and platform efficiency.

Required Skills and Qualifications:

• 0-1 years of experience in customer support, operations, or event coordination, preferably within the ticketing, entertainment, or events industry.
• Strong attention to detail and data entry accuracy.
• Proficiency in MS Office, Google Suite, and data management systems.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to troubleshoot operational and technical issues.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.

Eligibility Criteria:

• Recent graduates/Postgraduates (Batch of 2024 & 2025)

• Educational Background: Any

• Eagerness to learn, adapt, and contribute in a team-oriented environment

What We Offer:

• 10,000 monthly stipend during the internship period

• Opportunity to receive an Offer based on performance

• Training and mentorship from experienced professionals

• Real-time project exposure and skill development

• A collaborative and inclusive work environment with a strong learning culture

Interview Process:

Mode:

Days:

Time:

Venue:

Interested candidates may walk in with an updated resume.

How to Apply: If you are ready to take the next step in your career, walk in on the dates mentioned above. Please carry a

We are hiring for Premier Tickets!

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