Key Responsibilities:1. Real-Time Monitoring: Monitor agent activity, including adherence to schedules, real-time performance metrics, and service levels. Track and analyze queue metrics (e.g., call/chat volume, average handle time) and forecast deviations. Identify and escalate service-impacting issues promptly (e.g., high call volumes, agent absenteeism).2. Intraday Management: Adjust staffing levels and schedules in real time based on forecast deviations, absenteeism, or unexpected surges in demand. Proactively manage breaks, lunches, meetings, and training sessions to balance productivity with agent well-being. Manage intraday performance reports and communicate findings to relevant teams (operations, team leaders, etc.).3. Communication: Coordinate with team leaders and supervisors to ensure proper staffing across different queues. Provide real-time updates on service levels, agent adherence, and performance to leadership and operations teams. Communicate workforce adjustments or intraday changes to the team effectively.4. Reporting and Data Analysis: Generate and maintain reports on real-time performance, including service levels, agent occupancy, and adherence. Analyze real-time data to recommend immediate actions or long-term improvements to workforce planning. Prepare post-day reports summarizing daily performance, highlighting areas for improvement.5. Service Level Optimization: Adjust workforce allocations, overtime, or skill routing in real time to meet performance objectives. Recommend operational changes to maintain optimal service levels during peak times or low demand.6. Tool Management: Utilize workforce management tools/software (such as IEX, Verint, or NICE) to track and manage real-time data and performance. Ensure data integrity and accuracy within WFM tools. Qualifications Experience in workforce management, particularly in real-time monitoring or resource planning, is preferred. Strong understanding of contact center metrics (service levels, adherence, occupancy). Proficiency in WFM tools and software (e.g., IEX, Verint, NICE). Excellent communication and collaboration skills, with the ability to work in a fast-paced environment. Strong analytical and problem-solving skills to quickly assess situations and make data-driven decisions. Flexibility to adapt to changes in business needs and volume fluctuations

Job Title: Pharma Analytics - Senior level Location: PAN India Experience Required: Minimum 8 years Industry: Pharmaceuticals / Analytics / Consulting Overview You will be leading / managing a team of growing and dynamic analytics professionals whose main goal would be to help clients Marketing, Sales, and Operations leadership to achieve their business goals through data analytics. Roles and Responsibilities: Partner with the Clients Analytics teams to identify, scope, and execute analytics efforts that answer business questions, solve business needs, and add business value. Maintain a broad understanding of pharmaceutical sales, marketing and operations and develop analytical solutions in these areas. Manage reporting activities, build analytics-based reporting to provide enhanced business insights to clients Manage communication with stakeholders across functions and understand business requirements on regular basis Lead and guide the team independently or with little support to implement & deliver complex project assignments. Provide strategic leadership to the team by building new capabilities within the group and identifying business opportunities Set up KPI and business rules to answer business questions. Synthesize and communicate results to clients. Collaborate with client and WNS teams to implement solutions Drive analysis and problem solving and advance WNS capabilities Work with onshore and sales teams to draft proposals and solutions for clients Qualifications Bachelors or masters degree in engineering (any branch), and strong academic performance with analytic and quantitative coursework is required

Candidate should have good communication skill, Should be good at customer services Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office Qualifications Graduate

Greetings from WNS!! WNS is hiring for General Ledger (Record To Report) at Sr. Associate level. Eligibility Criteria: Should be okay with NIGHT SHIFTS & rotational shifts Immediate Joiners required BCOM/BAF/MCOM/MBA candidates can apply Relevant experience of 2-4 yrs required with good communication : To perform GL Accounting & Management Good in Communication Reporting Daily, Monthly and Quarterly Activities which would include preparation of journal entries, bank reconciliations, monthly as well as quarterly management and sec reporting as per defined quality standards. Also own the review responsibility and ensure that all the activities are reviewed before submission to the client Ensure preparation of different types of standard as well as adhoc journal entries received from the customer as per defined quality parameters. Clearance of Suspense Open Items & follow up with various groups for resolution Preparation / Review of Bank Reconciliations Fixed Assets Accounting & Reconciliation Balance Sheet Account Reconciliations & Finalization of accounts Adherence to defined Quality Standards across the processes Ability to get into the detail, acquire business knowledge and drive process improvements Put in controls i.e. Review Mechanism in place and ensure internal review to detect any error Manage his own deliverables vis- -vis team deliverables and ensure that all the SLA s are Regards, Qualifications BCOM/BAF/MCOM/MBA in finance

General Ledger (MUM - Lead Associate Ops - General Ledger) Performing scheduled & reporting activities requiring analysis and research. Interacting with the ANZ based clients to resolve queries via email and phone and deliver on tasks. Perform Record to Report - Daily & Monthly activities, such as bank reconciliations, Balance sheet reconciliations, Journal entries (Adhoc & standard). Should be ok with working in 247 environment & in any location of WNS.3yr and more experience preferred. Good working experience in SAP, S4HANA, Blackline is must. Soft Skills Excellent data analytical skills Agility and Adaptability Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational tasks Qualifications Graduate in Commerce Qualifications B.Com

To handle Accounts Receivables Global operations.Key Accountabilities: Responsible for OTC (Cash apps, Credit review, collections, deductions, order release) Ability to work and perform in pressure Need to ensure that daily productivity are met Should perform all activities with the SLA Team player Internal and External Stake Holders Management Process Improvements Accounting Knowledge To achieve all the key Performance Indicators as set by the Team manager To function as per ISO 9001: 2000 procedures To be willing to work in all shifts (including nights) Adhere to reasonable operational requests from the management To attend all meetings and trainings as per requirements SAP knowledge & basic excel skills preferred Qualifications Bachelors

Job Role:- Manage Invoice monitoring & Invoice processing, payments and all activities related to AP (e.g. MDM/VMD)- Manage Travel & Expense processing & audit along with overseeing the AR activities (Raising invoice)- Interact with clients and suppliers through emails and calls to resolve escalated queries- Team management - Daily huddles, one to one session, transport roster, leave management etc.- Escalation management- Ensure timely and accurate delivery of SLA in tight turnaround time- Reporting to internal and external clients (KPI, Dashboard,decks etc.)- P2P, O2C control and compliance management- Continuous process improvements are achieved Month end & closing activities Incentive reporting and performance appraisals Volume and trend analysis to ensure Inflows are monitored and leaves managed for staff - Meet all client deliverables People Management Skills- Client Management Skills- Experience in leading a team of 25-30 resources 12 -15 years experience in F&A only, preferable 5yrs in Accounts Payable process in BPM environment- B.Com / M.Com / Accounts Graduate- Proficient in ERP (Oracle if possible)- Excellent Communication skills - Written and Verbal- Good Analytical Skills- Proficient in advance MS Office (esp Advanced Excel Skill)- Ability to work under pressure & meet tight deadlines- Multi tasking- Qualifications Bcom

Location: Pune/ Vizag / Nashik Mode of Work: Work from Office Shift Timings: General shifts (no night shifts involved) Week offs: Saturday and Sunday fixed off Technical Skills and Proficiency Proficiency in Advance Excel, VBA, Python, RPA, C, JavaScript, HTML, CSS, MS Access, and SQL .Experience in oops Object Oriented Programming, SOLID Principles, and Design Pattern. Experience in tools like Power BI for frontend and backend development. Proficiency in data visualization. Should have Team Management experience. Actively engage in resolving bugs and delivering new features, ensuring high quality technical solutions. Support engineering and product teams in maintaining technical excellence, reliability, and user friendly interfaces. Estimate project efforts, identify risks, and effectively manage project schedules to meet deadlines. Collaborate with developers and stakeholders to understand user requirements, ensuring visually consistent design language across reports and automations. Create BRD and process flows, ensuring that they are both visually appealing and highly functional. Style Guide Development Establish and maintain comprehensive documentation to standardize design elements, ensuring a unified visual identity and user experience across diverse reports. Conduct usability testing on interfaces to gather feedback, identify pain points, and iterate on designs, ultimately contributing to the continuous improvement of the user interface and experience. Collaboration skills with developers. AddonSpecialized UI UX Design Courses or Certifications GEN AI Certification Qualifications Should be Graduate. Effective communication for collaborating with diverse teams, empathy to understand user needs, and the ability to present design concepts. Collaboration, adaptability, and diplomacy are essential for successful interaction with developers, stakeholders, and global teams.

Job Title: Generative AI Technical Architect Job Summary We are seeking an accomplished Generative AI Technical Architect to lead the design and development of cutting-edge AI solutions across our organization. The ideal candidate has a minimum of 8 years of experience in relevant technical roles, with strong Python programming skills and a deep background in AI/ML (especially in generative AI ). In this role, you will combine technical expertise and creative problem-solving to architect innovative applications powered by Large Language Models (LLMs) and advanced generative techniques. You will work closely with cross-functional teams, applying system design thinking methodologies to ensure our AI solutions are user-centric and impactful. This is a hands-on leadership position: you will guide and mentor an engineering team while still actively contributing to development and architecture. Key Responsibilities Architect and Develop Generative AI Solutions: Design and implement the technical architecture for applications that leverage generative AI and LLMs, ensuring scalability, performance, and security. LLM Integration: Integrate Large Language Models into new and existing products (e.g. conversational agents, intelligent assistants, content generation tools), and develop end-to-end applications that harness LLM capabilities. Advanced AI Techniques: Explore and implement advanced generative AI approaches such as Retrieval-Augmented Generation (RAG) to enhance knowledge retrieval, building agentic AI systems that can reason and act autonomously, and fine-tuning foundation models for specific use cases. Hands-on Leadership: Lead and mentor a team of AI engineers and data scientists, providing technical guidance and code reviews, while remaining hands-on with programming (primarily in Python) and system design. Cross-Functional Collaboration: Work closely with product managers, designers, and stakeholders to identify opportunities for AI innovation. Apply design thinking principles to iterate on solutions that effectively meet user needs and business goals. Proof of Concept & Innovation: Conduct proofs-of-concept and rapid prototyping with emerging AI technologies and frameworks to evaluate their potential value. Stay up-to-date with the latest research and integrate promising techniques into the AI roadmap. Standards and Best Practices: Establish and enforce best practices for AI solution development, including coding standards, model evaluation, MLOps (CI/CD for ML), and documentation of architecture and algorithms. Stakeholder Communication: Communicate complex AI architectures and concepts in clear terms to executive leadership and non-technical stakeholders. Champion the adoption of generative AI solutions by demonstrating their value and aligning them with business strategy. Required Qualifications Experience: 8+ years of hands-on experience in software engineering, machine learning, or related technical roles, including significant experience architecting and building AI-driven solutions. Python Proficiency: Expert-level programming skills in Python , with the ability to write clean, efficient code and build prototypes as well as production-grade systems. AI/ML Background: Strong foundation in artificial intelligence and machine learning algorithms, with proven experience in generative AI (e.g., natural language processing, generative models, transformers). LLM Expertise: Demonstrated expertise in working with Large Language Models (LLMs) and integrating them into applications. Experience developing applications or services that utilize LLM APIs or frameworks (such as GPT-based models) for real-world use cases. Generative Techniques: Hands-on experience with advanced generative AI techniques - for example, implementing Retrieval-Augmented Generation (RAG) pipelines, developing agent-based AI solutions (CrewAI, Langgraph, Autogen etc), and fine-tuning pre-trained models to adapt them to domain-specific tasks. Design Thinking: Experience applying design thinking or human-centered design methodologies to technology projects. Ability to empathize with end-users, define pain points, and iterate AI solutions that are intuitive and impactful. Leadership & Collaboration: Proven ability to lead and mentor technical teams or projects while remaining deeply involved in development. Excellent teamwork skills and the capacity to work effectively with cross-functional teams. Communication Skills: Outstanding communication and interpersonal skills. Comfortable presenting ideas, architectural designs, and complex technical concepts to both technical and non-technical audiences. Education: Bachelor s degree in Computer Science, Engineering, or a related field (Master s or PhD preferred, or equivalent practical experience). Preferred Qualifications Domain Expertise: Deep domain knowledge in one or more industries (e.g., finance, healthcare, e-commerce, etc.) and insight into how generative AI can address industry-specific challenges. Advanced Degree: A Master s or PhD in Artificial Intelligence, Computer Science, Data Science, or a related discipline. Cloud & MLOps: Experience deploying AI/ML solutions on cloud platforms (AWS, Google Cloud, Azure) and familiarity with MLOps tools/practices for model deployment, scaling, and monitoring. Research & Innovation: Publications, research contributions, or open-source projects in the AI/ML domain. Active participation in the AI community and staying current with the latest advancements. Consulting/Client Experience: Experience in a consulting role or working directly with clients to deliver AI solutions (demonstrating the ability to translate business requirements into technical solutions) is a plus. What We Offer Impactful Work: An opportunity to lead innovative AI initiatives and shape the future of generative AI products that will be used across diverse industries and use-cases. Your work will have a broad and meaningful impact. Cutting-Edge Environment: Access to state-of-the-art tools and resources, and a culture that encourages experimentation with new technologies. We foster continuous learning through conferences, training, and mentorship from experts. Collaborative Team: A dynamic, inclusive, and collaborative culture with cross-functional teams of talented individuals. We value diversity of thought and encourage open idea-sharing and teamwork in solving challenging problems. Competitive Compensation: A competitive salary with performance-based bonuses, along with a comprehensive benefits package (health insurance, retirement plans, paid time off, etc.). Flexible Work Arrangements: Flexible remote work options and working hours to promote work-life balance. We trust our team to deliver results and provide the autonomy needed to innovate. Qualifications Any Graduate

The Frontline Product Support team provides L1 L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science

Quality Manager Quality Manager oversees quality assurance processes and ensure compliance with industry standards and regulations. The ideal candidate will develop, implement, and maintain quality control systems to enhance product reliability and customer satisfaction. Spearhead Continuous Improvement Process. Key Responsibilities: Develop and enforce quality control policies and procedures. Monitor and analyze quality performance metrics. Conduct audits, inspections, and risk assessments. Ensure compliance with regulatory and industry standards. Investigate quality issues and implement corrective actions. Collaborate with Operations and other department to enhance quality. Qualifications 1. Educational Background Bachelor s Degree: o Engineering (Mechanical, Industrial, Electrical) Business Administration Manufacturing Quality Assurance or other related fields 2. Work Experience <

Excellent Sabre, Amadeus and NDC knowledge Strong knowledge of world geography and airlines Understanding of airline alliances, routing, hub cities, partners airlines Ability to create multicity logical routing Construct fares keeping the complex route in mind Good understanding of codeshare, plating carriers, fare family Excellent NDC pricing and ticketing knowledge Decision to opt for GDS/NDC basis Airline/routes Strong written communication skills for email interaction IRD - Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket Strong comprehension skills to understand passenger query and respond Preferred with IATA/Travel Diploma Min 2 years of Experience in Complex GDS Ready to work 24/7 shift environment Qualifications Graduate

New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Assistant Manager - Customer Experience and MIS. Customer Experience: Manage client visits end to end . Arrange for all client logistics (assist with visa, hotel reservations, airport/ground transfers, meals arrangement etc. Drafting of client agenda by working closely with leadership teams. Work with internal teams for meeting rooms reservation, organizing staff engagement events etc. MIS : Collating, preparing and uploading of monthly incentives of ~240 FTEs and ensure it is within bell curve and budget. Reconciliation of headcount by ensuring correct tagging of FTEs in Payroll system Onboarding and off-boarding of staff Maintain machine inventory Excellent in MS Office suite Years of experience- 5 to 7 years Job Location- Pune (Viman Nagar) Shifts- UK Shifts (1:30pm to 10:30pm) Qualifications Graduate

Responsibilities Gather and verify invoices for appropriate documentation prior to payment Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger Monitor and collect accounts receivable by contacting clients via telephone, email, and mail Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing Support other accounting and finance team members, inventory management, and cost accountingRequired skills and qualifications Strong mathematical skills Understanding of basic principles of finance, accounting, and bookkeeping Superb time management and detail orientation Ability to keep company and partner confidences Proficiency with QuickBooks Online and one of the commonly used accounting ERP systems, such as Oracle, SAP, Workday Qualifications Bachelor s Degree of Commerce

Assist with month end close process, analyze activity in the general ledger and subledgers, prepare necessary adjusting journal entries. Maintain monthly account reconciliations with supporting schedules. Prepare bank and credit card reconciliations. Assist with monthly financial analysis (balance sheet and PL). Assist with financial and tax audits. Research issues, analyze problems and provide resolution in a timely manner. Help to identify areas for process improvements and efficiencies. Assist in the preparation of monthly reporting packages for management review. Proficient with standard office applications, i.e., Microsoft Excel, Word, Outlook, etc. Experience with ERP systems or Accounting Software. Experience with QuickBooks is a plus. Excellent verbal and written communication skills Strong analytical skills and attention to detail Ability to multi-task, work under pressure and meet deadlines Ability to work independently or as a team member in a fast-paced environment Qualifications Bachelor s degree in Accounting or Financial Management 3-5 years of Accounting experience

Data Analysis:Analyze data to identify trends, generate reports, and provide insights for decision-making. Report Generation:Create and distribute both periodic and ad hoc reports to support management. Data Integrity:Ensure the accuracy and security of data within the MIS. Process Improvement:Identify areas for improvement in business processes and data collection/reporting. Communication:Collaborate with various departments to understand their needs and effectively communicate data insights. Qualifications Graduate

Have good knowledge in FA world and experience of auditing, R2R/ GL accounting Drive conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets. Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume Value mix) Errors, Customer priorities Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring reporting. Facilitate Kaizen initiatives within the team. Accountable for customer complaint resolution process. Ensure Process documentation sign off as per ISO standards WNS Quality Assurance Playbook. Responsible for timely accurate reporting, updates and business insights. Foster a spirit of continuous learning collaboration across teams - career development, coaching mentoring. Qualifications Commerce Graduate. Preferrable GB certified

Job Summary:The Deputy Manager - Operations will play a critical role in overseeing business operations, ensuring seamless workflow efficiency, and leading a team toward operational excellence. This position requires expertise in people management, motor bodily injury claims processing, and technical oversight, ensuring high-quality service delivery while driving continuous improvement initiatives.Key Responsibilities:Business Operations Management:Oversee day-to-day operations to ensure seamless workflow and optimized efficiency across processes.Establish and refine operational strategies aligned with business goals and industry best practices.Monitor key performance metrics, analyze trends, and implement continuous improvement initiatives.Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.Drive automation and digital transformation efforts to enhance operational effectiveness.People Management Leadership:Lead, mentor, and develop a high-performing team to foster a culture of accountability and collaboration.Manage workforce planning, staffing decisions, and talent development programs.Conduct regular performance evaluations and provide constructive feedback to enhance team capabilities.Promote employee engagement and professional growth through coaching, training, and development initiatives.Foster an inclusive work environment, encouraging innovation and teamwork.Motor Bodily Injury Claims Process Oversight:Oversee the end-to-end claims handling process, ensuring timely and accurate settlements.Implement strategies to improve claims processing efficiency while minimizing fraud risks.Collaborate with legal teams, insurers, and external stakeholders to manage complex claims cases.Review claims trends and data analytics to optimize resolution strategies and mitigate financial risk.Ensure adherence to industry regulations and company policies regarding claims procedures.Technical Expertise Risk Mitigation:Provide subject-matter expertise in motor bodily injury claims assessment, fraud prevention, and liability evaluation.Leverage data-driven insights to improve claims validation processes and reduce fraudulent cases.Identify opportunities for automation in claims processing and risk assessment frameworks.Stay updated on emerging trends in insurance claims management and regulatory changes. Qualifications Qualifications & Skills:Bachelor s degree in Business Administration, Insurance, Finance, or a related field.Extensive experience in operations management, people leadership, and motor bodily injury claims processing.Strong analytical and problem-solving skills with the ability to drive strategic initiatives.Proficiency in claims handling systems, data analytics tools, and risk assessment methodologies.Excellent communication and stakeholder management abilities.Knowledge of industry regulations, compliance standards, and fraud detection strategies.Key Competencies:Leadership & Decision-MakingClaims Processing ExpertiseOperational Excellence & Efficiency ImprovementPeople Development & Team EngagementAnalytical Thinking & Data InterpretationRisk Mitigation & Fraud PreventionStakeholder Communication & Collaboration

Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL - Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau is an added advantage Drive SLA delivery across all processes, transformation initiatives, quality and general administration for a key FA client. Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstances Responsible for team management and people development; Support learning and development initiatives; Build cross-functional teams Support farming and new business initiatives PL accountability - manage PL for assigned account/portfolio, meet and exceed financial goals Collaborating with other internal teams on various initiatives /projects/tasks requiring assigned account participation. Competencies/ Skill Required: In depth FA operations management with core industry domain experience - Preference towards PTP domain in the travel / hotel aggregator space Experience of working in a milestone and deadline driven environment Ability to influence leadership, work with people and drive towards common solutions and issue resolution. Proven business acumen, with experience of managing large teams (200+) Ability to liaise with different departments and business owners as required Coaching skills; coaching operation leaders and teams enabling them to deliver on their operational goals Excellent communication and presentation skills. Good numerical and analytical ability. Qualifications 15+ years relevant experience with Travel F&A operations / GBS Environment Preferred: BCom/Post Grad - finance qualification.