Voice-Technical Support Representative

As a full-time employee with FIS, you will have the opportunity to tackle challenging issues in financial services and technology. You will be part of a team that values openness, collaboration, entrepreneurship, passion, and fun. - Provide support in resolving technology issues - Perform account provisioning and maintenance through Active Directory - Deliver exceptional customer service in a 24x7x365 production environment - Rotate on-call and holiday support - Prioritize and escalate support incidents based on business impact - Maintain passwords, data integrity, and file system security - Effectively communicate technical information to both technical and non-technical individuals - Recommend solutions such as new acquisitions and upgrades - Handle phone and email assistance - Perform other related duties as required To qualify for this role, you should: - Hold a Bachelor's degree or an equivalent combination of education, training, or work experience In return, FIS offers: - A multifaceted job with significant responsibility - A wide range of opportunities for professional education and personal development - A competitive salary and benefits package - Access to various career development tools, resources, and opportunities FIS is committed to safeguarding the privacy and security of all personal information processed to provide services to clients. The recruitment model primarily operates on direct sourcing, with a small portion of hiring through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and disclaims any responsibility for related fees incurred for resumes submitted to job postings or any part of the company.,