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SARA INFOTECH
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voice process

voice process

SARA INFOTECH

0 years

2 - 4 Lacs

coimbatore

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

communication resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:
We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.

Key Responsibilities:

Attend inbound/outbound customer calls from US clients.
Provide accurate information and resolve customer queries efficiently.
Document all call information according to standard operating procedures.
Maintain a high level of customer satisfaction.
Follow communication “scripts” when handling different topics.
Escalate unresolved issues to the appropriate departments.

Requirements:

Excellent verbal communication skills in English.
Willingness to work during US shift timings (Night Shift - IST).
Minimum qualification: 12th pass / Any graduate.
Freshers and experienced candidates can apply.
Good listening skills and problem-solving abilities.
Prior BPO or voice process experience is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹36,000.00 per month

Benefits:

Health insurance
Life insurance
Provident Fund

Work Location: In person

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