Voice Process

We are seeking a Process Associate to manage customer calls for a US-based process. You must possess exceptional communication skills and the capability to efficiently resolve customer inquiries. This role involves working in US shift timings and is predominantly voice-based. Key Responsibilities: - Manage inbound/outbound customer calls from US clients. - Offer precise information and effectively resolve customer queries. - Record all call details in accordance with standard operating procedures. - Uphold a high level of customer satisfaction. - Adhere to communication scripts for various topics. - Escalate unresolved issues to relevant departments. Requirements: - Strong verbal communication skills in English. - Readiness to work during US shift timings (Night Shift - IST). - Minimum qualification: 12th pass / Any graduate. - Freshers and experienced candidates are welcome. - Excellent listening skills and problem-solving abilities. - Previous experience in BPO or voice processes is advantageous. Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Life insurance - Provident Fund Schedule: - Monday to Friday - Night shift - US shift Additional Benefits: - Performance bonus - Yearly bonus Work Location: On-site,