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Voice Process Executive

3 years

0 Lacs

Posted:21 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring for "Voice Process Executive" for Mnc (It service and BPO Consulting services provider)

Working Location: Chennai-Koilmbakkam

Domain:Bpo- Inbound and Outbound calling

Experience-Fresher To 3 Years

Working Days-For International Voice Process: 5 days with night shifts (Saturday and sunday off).For Domestic Voice Process: 6 Days with 1 Fixed Sunday off.

Key Responsibilities:Customer Servicing, Outbound or Inbound Calls Queries handling is required.

Should be comfortable to handle inbound and outbound callsCoordinating with the concerned teams to maintain the timelines.Converting our existing user base into leads.Keeping a Excel track of converted leads.Providing resolutions to the customer for their issues using multiple tools.Promoting Pre-Sales or Post- sales.Collect customer's feedback information and report to management.Determining the cause of the problem and explaining the best solution to solve the problem.

Knowledge, Skills And Qualification

Fresher or any exp into voice process/Client ServicingAny GraduationGood Communication Skills (English is mandatory)Good Intra- Personal and Leadership skillsSelf-motivated, goal oriented, desire to deliver resultsAbility to work well under pressure while maintaining high attention to detail.Excellent in problem solving Decision makingFlexible in working in all shifts as per business requirement Logical analytical thinking

Company details: It is mnc company,

a global provider of consulting and managed services, technology, and technicalsupport, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and India, we creates game- changing customer journeys that help brands grow, across the world and into the future.

Interested Candidates Kindly Reach On

varsha12tiwari@gmail.com

7053013122

This job is provided by Shine.com

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