Voice - Fresher - Hyderabad

RESPONSIBILITIES

• To address outstanding or assigned AR through analysis and phone calls by using available resources.
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.
• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related road blocks to the immediate reporting manager.
• To meet the established SLAs (service level agreements) for production and quality
• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
• To utilize the P & P’s (policies and procedures) established for the process and also stay updated with changes done with the P & Ps.
• To improve the performance based on the feedback provided by the reporting manager / quality audit team.

ACADEMIC AND PROFESSIONAL BACKGROUND

• Any degree except B.E, B.Tech.

COMPETENCIES, SKILLS AND OTHER REQUISITES

• Good verbal and written communication skills,
• Sound analytical skills,
• Logical thinking,

COMPENSATION AND BENEFITS

• Competitive remuneration + monthly performance based incentives + health insurance + PF & Gratuity + Two Way Cab Facility.

ASSESSMENT / INTERVIEW PROCESS

• Online Assessment - Grammar & Aptitude
• Language Assessment - Versant
• Panel Interview
• Personal Interview