110 Vna Jobs

Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian Share your cv at milki.bisht@nlbtech.in or call me at - 9151206474

Soft Skills Trainer- BPO Location: Kharadi, Pune And Noida Salary: Up to 7 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Excellent Communications skills. Immediate Joiners Preferred. Contact @7696495267 hr.skyway603@gmail.com

Minimum 3 Years+ of VNA Trainer experience (International Voice (BPO) - Required (Excellent Communication Skills - Mandate) Graduate Budget - Upto 9 LPA 5 Days / Cabs (Rotational Shifts/Offs) Please Call - 9999869475

Hiring for Voice &Accent Trainer. Any Graduates with 4+years of experience as Voice &Accent Trainer can apply. Salary-Up to 10LPA Shifts- Rotational Location-Hinjewadi ,Pune *IMMEDIATE JOINERS ONLY* Contact-Janhvi:8055979395

Minimum - 2 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 6.5 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 2 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

3+ years of experience (or equivalent) in teaching the language to groups of adults Experience in teaching in a corporate environment C2 English Basic MS Office skills Excellent organization skills Ownership Customer focus Dealing with complexity Your tasks Plan, prepare, schedule and conduct online language classes on different language skill levels Actively seek out new course participants to maintain group sizes Evaluate language level of employees Assist the L&D team with translations and spelling checks whenever needed Conduct VnA (Voice and Accent) interviews to support dispatcher hiring. Deliver structured communication & process training for new hires. Facilitate scheduled process refreshers and skill reset sessions as needed. Lead monthly continuous learning programs based on training need analysis in collaboration with Operations and Quality teams. Demonstrate strong reasoning and fluent CI English communication. Manage and maintain the training knowledge base effectively. Evaluate training impact through assessments and participant feedback. Stay current with product and process updates and revise training materials accordingly. Instill a customer-first approach through values-driven training sessions. Conduct communication audits and coach dispatchers on areas of improvement Your benefits Buddy program Cafeteria Company events Onboarding program

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Position: Soft Skills Trainer- BPO Location: Noida Graduate Minimum 3 years exp. in BPO and Minimum 1 year as Soft Skills Trainer on Paper. Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Contact @7696495267 hr.skyway603@gmail.com Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Min 6 yrs of overall exp required and min 4 yrs of exp req in Voice and Accent Trainer On Paper in international process or Technical process Grad Loc : Mysore (Salary 8.5 LPA) Bangalore (Salary 6.5 LPA) 5 days working 24*7 Shristi (8800967949) Required Candidate profile Need excellent communication Skills Need Communication Trainer Need Immediate Joiner Need Exp as a TL or AM

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomings in the process Developing action plans and report out the improvement process in the weekly/monthly business reviews Analyze the Audit data, Survey data, prepare & implement action plans Providing inputs to operations on individual capability for better team capability management Analyze the coaching/training needs of the associates and support them in delivery Applicants Specifications & Qualification: Should possess experience in to international Chat/Voice process, preferable Telco experience Should have experience in Language Coaching (Voice & Chat) Excellent Written & Spoken Communication skills Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service & Sales knowhow Resolves customer complaints by investigating problems, developing solutions

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

4 Yrs of Trainer required in Voice & Accent training Skills- Communication training/ Soft skills Training Bangalore CTC- up to 9 LPA Graduate Us shifts 5 Days Contact- 9509529566

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Graduate/Post Graduate Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Certified in TTT, TNI, TNA 5 Days working 2 offs Both way Cab Salary Range Upto 15 LPA Location- Bangalore Contact-9220771924 Akanksha Required Candidate profile Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Excellent Communication Skills required

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 15 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 5 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

Role & responsibilities In these roles, you will be responsible for: • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness, project effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: • Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) • Excellent Facilitation Skills • Coaching and Feedback • Proficient in MS office tools • Instructional Design Skills • Expat Canadian Contact on 7678666623

Hiring for : Voice & Accent trainer Location: Pune Max Salary: 12LPA Experience required: 3yrs+ as a VNA Trainer (In a international BPo mostly) Qualification: Graduate Shift: 24/7 Notice: max 30 days Call: 8291772291

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!