Sales executive/ Sales Officer / Guest Experience Manager- Sales 1. Identifying and contacting potential customers. 2. Understanding customer needs and recommending suitable vehicles. 3. Conducting product demonstrations and test drives. 4. Negotiating prices and terms of sales agreements. 5. Processing sales paperwork and ensuring accurate documentation. 6. Providing excellent customer service before, during, and after the sale. 7. Meeting sales targets and objectives set by the dealership or company. 8. Keeping up-to-date with product knowledge, market trends, and competitor offerings. 9. Collaborating with other departments, such as finance and service, to ensure a seamless customer experience. 10. Following up with customers for feedback and potential future sales opportunities.
Greeting From! Viva Magna Wheelers Pvt Ltd Toyota Showroom Kindly requesting you to attend the walk-in interview is going on @ Hunsmaranahalli Airport Road, Hebbala & Mysore Road. By 10:00AM to 4:00PM. Dress code: Formals (White shirt & Black Trouser) for Men & Salwar suit for Women. Documents - Updated Resume/Biodata, along with One passport size photo. Regards, Poornima 9900035326
Greeting From! Viva Magna Wheelers Pvt Ltd Toyota Showroom Kindly requesting you to attend the walk-in interview is going on @ Hunsmaranahalli Airport Road, Hebbala & Mysore Road. By 10:00AM to 4:00 PM. Dress code: Formals(White shirt & Black Trouser) for Men & Salwar suit for Women. Documents - Updated Resume/Biodata, along with One passport size photo. Regards, C R Priyanka 9900035302
Lead, motivate, and manage the car sales team to achieve dealership sales goals. Monitor daily, weekly, and monthly sales performance and report on key metrics. Assist in developing and implementing effective sales processes and strategies. Provide training, coaching, and performance feedback to sales staff. Handle escalated customer inquiries and complaints to ensure satisfaction. Collaborate with marketing to plan promotions and showroom events. Conduct regular one-on-one meetings with sales team members. Ensure compliance with all dealership policies and automotive regulations. Support recruitment and onboarding of new sales staff. Maintain knowledge of current inventory, pricing, and competitor offers. Lead by example in personal sales performance and customer service.
Inquiry Managements- Update on registered Inquiries Allocation [Weekly] Complaint Management- Post Sales & Service Feedback- Tracking & Monitoring of Feedback Results [Weekly] VOC Registration- Complaint Registration Monitoring, Closure as per Timeline & Quality Check [Daily] Early Complaint Detection & Resolution & Content Updating [Daily] Learning & Countermeasure- Learning & Countermeasure Preparation, Discussion & Implementation along with Functional Division [Weekly] Post Complaint Satisfaction Follow up- Understanding the Post Complaint Resolution Satisfaction from the customer [Weekly] Customer Voice Registration- Monitoring Quality Registration at all Touch Points [Daily] Customer Voice Sensitization- Sensitize Functional Officials on Customer Voice Capturing [Weekly] Obeya Management- Periodical Obeya Updating [Daily] Regular Feedback to CR Officials on Operations [Monthly] Propose & Ensure Training [Monthly] Raise Manpower request if needed(according to TKM policies) Implementation & Monitoring Effectiveness of Toyota Guideline [Monthly] Analysis of Anticipated Customer Voice & Report to next level and related Operation Function [As It Happens] Secondary Responsibility: Manage customer arrivals to maximize relationship building opportunities. Improving the overall customer relationship, delivering reliable administrative support and customer service. Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information. Review with HR personals on Manpower requirement and other related issues (Monthly).
Responsibilities of candidates include: • Inform customers about company's products/services and offers • Manage inbound and outbound customer calls in a timely manner • Identify customers’ needs and wants, clarifying information whenever possible • Ability to be on phone for a long time and familiar using dialer systems