Company Description Vishnu Solutions Pvt Ltd, the pioneer BPO in Kolkata, has provided international and domestic call center services since 2000. We offer a comprehensive range of inbound and outbound services, customer support, sales, telemarketing, and lead generation for industries such as Telecom, Insurance, Banking, Financial, Travel, Hospitality, Real estate, Automotive, and Home appliances. Serving Fortune 500 and mid-market companies across the UK, USA, Australia, and India, Vishnu Solutions has developed innovative quality check measures to ensure excellent service delivery. Role Description This is a full-time on-site role for a Customer Service Sales Representative based in Kolkata. The representative will handle day-to-day tasks such as responding to customer inquiries, managing inbound and outbound calls, providing product and service information, handling sales and telemarketing, and assisting with lead generation. The role involves maintaining customer satisfaction and meeting sales targets while working closely with the team to ensure exceptional service delivery. Qualifications Proficiency in managing inbound and outbound calls, and providing excellent customer support Sales, telemarketing, and lead generation skills Strong verbal communication and active listening skills Ability to handle customer inquiries, troubleshoot issues, and provide appropriate solutions Team player with good interpersonal skills Basic computer skills and familiarity with CRM software Previous experience in the BPO or customer service industry is a plus Bachelor’s degree or equivalent educational qualification preferred Show more Show less

Company Description Vishnu Solutions Pvt Ltd is an international and domestic call center based in Kolkata, India. With over 23 years of experience, we serve a variety of industries including Telecom, Insurance, Banking, and more. We provide comprehensive backend customer support services, including inbound and outbound calls, customer support, sales, telemarketing, and lead generation. Our clients include Fortune 500 companies and mid-market businesses across the UK, USA, Australia, and India. We are committed to quality and performance improvement, implementing innovative measures to power our growth and client satisfaction. Role Description This is a full-time, on-site role for a Customer Service Sales Representative located in Kolkata. The Customer Service Sales Representative will handle inbound and outbound calls, provide customer support, and engage in telemarketing and sales activities. Other tasks include lead generation and maintaining accurate records of interactions and transactions. The representative is expected to work closely with clients to address their inquiries and promote services, ensuring a high level of customer satisfaction. Qualifications Excellent verbal and written communication skills Proficiency in customer service and sales techniques Experience in telemarketing and lead generation Strong problem-solving and conflict resolution skills Ability to work independently and as part of a team Familiarity with CRM software and call center operations Flexibility to work various shifts if needed Bachelor's degree or equivalent experience in related fields is a plus Show more Show less