Visa Travel Agent

Role Overview

As a Visa Travel Agent, you will manage end-to-end visa processing services for clients traveling to multiple international destinations. You’ll act as a bridge between consulates and clients, ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.

Key Responsibilities

• Handle all visa processing requirements for tourist, business, Umrah, Hajj, and student visas
• Guide clients on visa requirements based on destination and nationality
• Prepare and verify documentation, application forms, and supporting papers
• Schedule and coordinate consulate appointments, biometric submissions, and follow-ups
• Stay updated with changing consulate rules, fees, and processing times
• Liaise with embassy/consulate offices for smooth submissions and queries
• Maintain visa records, client communication logs, and timely reporting
• Provide post-submission updates and support to clients until passport delivery
• Collaborate with ticketing, holiday, and customer care teams internally

Key Requirements

• Minimum 2 years of experience in visa processing or travel documentation
• Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes
• Excellent communication and customer service skills
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office and basic CRM tools
• Knowledge of Umrah/Hajj visa processing is a big plus
• Ability to handle pressure, deadlines, and multiple cases simultaneously

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund