Visa counsellor

Job Title: Visa Counsellor for Permanent Residency

Location: Ludhiana

Key Responsibilities:

· Client Consultation & Assessment: Conduct in-depth consultations with prospective clients to understand their immigration goals, assess their eligibility for various visa programs (Express Entry, PNP, Work Permits, Study Visas, Family Sponsorship, Agri-Food Pilot, etc.), and provide accurate, tailored advice.

· Visa Program Expertise: Maintain an expert-level understanding of immigration laws, policies, and procedures for Canada, Australia, Germany, USA, and the UK, including the latest updates and changes.

· Application Guidance: Guide clients through the entire visa application process, ensuring all documentation is accurate, complete, and submitted in a timely manner. This includes assistance with forms, supporting documents, and fee payments.

· Case Management: Efficiently manage a pipeline of client cases from initial inquiry to visa approval, maintaining meticulous records and ensuring compliance with company standards and regulatory requirements.

· Problem Solving & Refusal Cases: Provide expert advice and support for complex cases, including refusal cases and judicial review, demonstrating a strong ability to strategize and find solutions.

· Relationship Building: Build and maintain strong, trusting relationships with clients, providing exceptional service and clear communication throughout their immigration journey.

· Team Collaboration: Collaborate effectively with internal teams, including processing, legal, and administrative staff, to ensure a seamless client experience.

Qualifications:

· Experience: Minimum of 2-6 years of progressive experience as a Visa Counsellor in a reputable immigration consultancy.

· Proven Track Record: Demonstrated success in counselling clients, managing visa applications, and achieving positive outcomes.

· Industry Knowledge: In-depth knowledge of immigration pathways and visa requirements for Canada (especially Express Entry, PNPs), Australia, Germany, USA, and the UK.

· Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex information clearly and empathetically.

· Client-Centric Approach: A genuine passion for helping people achieve their immigration goals and a strong commitment to client satisfaction.

· Problem-Solving: Excellent analytical and problem-solving abilities, with a keen eye for detail and accuracy.

· Tech Proficiency: Comfortable using CRM software and other relevant office applications.

· Professionalism: High level of integrity, ethical conduct, and discretion.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month